.tax2023 File Disappeared

[Hauckster]

Hello.

I completed and filed my 2023 return.  I opened TurboTax--desktop version--to check something and it asked to update the OK state files (which I don't need to do because I've already filed).  I tried to get it to skip the update.

I realized that wouldn't work, so I told it to go ahead with the update.

When I reopened TurboTax Premier, the .tax2023 file was missing.  I used Windows search for *.tax2023 and found nothing.

The file must have been there when I initially opened TurboTax because otherwise it wouldn't have asked to update the OK state files.  And even when I finally said to go ahead with the update, it still knew to access the OK state update.

Is there a way to recover .tax2023?  Or do I have to re-enter my information?  I want that file for next year's return.

Thank you.

Gary

[PaulaM]

What do you see when you first re-launch the desktop program?

[Hauckster]

H Paula.

When opening TT, I get a generic page that starts out, "Hi, Welcome to TurboTax! ... Let's get started."  Below that is a box marked, "Begin."  There is no reference to a 2023 return.

If I click on that page to amend a return, the next page says, "No Files Found."

Gary

[PaulaM]

What happens when you select File, then Open Tax Return? @Hauckster 

[Hauckster]

Paula, that action opens a 2023 return with all zeroes.  It asks me to put in my name and SS number to start.

Gary

[JohnB5677]

You may be able to find the file by typing in the search box for TurboTax tax returns on this PC

[Hauckster]

Thank you for the suggestion.  I typed TurboTax tax returns on this PC in every search box I could think of and didn't get any applicable result for a 2023 file.

I may not have been clear in my initial post, but my first step after seeing my problem was to use the Windows search function in "My PC" to find .tax2023.  The search function found no file.  However I could find five .tax20xx files for previous years.  That's how I concluded the .tax2023 file was erased.

[Don C5]

A similar thing happened to me with the latest update. I had my return ready to file. I went into TT after updating and it was asking me to start a new return. I searched my computer without finding any TT 2023 files. 

[wherb11]

I am having a similar problem.  I have filed my taxes.  Need to file an amendment but all files have disappeared.  This includes a pdf copy of the return which has also disappeared.  

[CatinaT1]

See if any of these FAQ's help:

https://ttlc.intuit.com/community/tax-data-file/help/find-your-tax-data-file-tax-file-in-windows/00/...
https://ttlc.intuit.com/community/accessing/help/how-do-i-open-my-tax-return-in-the-turbotax-softwar...
https://ttlc.intuit.com/community/tax-data-file/help/what-s-the-difference-between-the-tax-data-file...
 

[beebop19]

Any luck finding your file ? same problem here

[Don C5]

No. I had my main return completed as well as an iteration looking at 2024 taxes. Both of these .tax2023 files were wiped off my computer. I did a bunch of searches for these files, but they were gone. I ended up starting from scratch. 

[Meg54]

I am having a similar problem.

I cannot find the TurboTax tax file (*.tax2023) on the hard drive (C:) of my PC. Where does TurboTax store the tax file?

The tax file (*.tax2022) used for 2022 taxes is no longer on the hard drive (C:) of my PC. Where has the file gone?

I can find the 2023 and 2022 tax files in the external hard drive I use for FileHistory backups.

I have been using TurboTax for many years. I store the tax files in a folder for each year. The folder name is C:\Users\garre\File System\Financial\Taxes\yyyy\ where yyyy is the tax year. For years prior to 2008 the file type is *.tax. For years 2008 to 2021 the file type is *.taxyyyy where yyyy is the tax year.

I have looked online for answer to the above questions but have been unsuccessful.

[CatinaT1]

This is a known issue. Sign up here for updates: Why are some TurboTax customers unable to transfer last year's return into TurboTax? 

[lepperk]

Same problem here.  Had my taxes almost complete.  Started TT and was prompted to update.  When the update completed, my .tax2022 and .tax 2023 files were completely gone, along with the pdf from my 2022 taxes.  I have .tax2021 and earlier years still present.

A search of the computer does not find either of these files.

Note to the employee responder:  this is NOT about prefilling your 2023 return with your 2022 data.  This is a different problem where all files from both years are completely gone. 

It looks like hours of work filling in tax data for this year is now wasted, and I will have to start over on my 2023 returns.  Thank goodness I printed a copy of the 2022 return, so I have the information.

If there is no better solution to this, I will be looking into a different tax product for next year's filing.