.tax2023 File Disappeared

[mjammon]

I, too, have been using TT for decades. This is the first time I've experienced a glitch, and boy is it a doozy. I paid my taxes with my extension, but now cannot file because the .tax2023 file is gone. The only thing I got from TT is an abatement form which basically asks the IRS to not penalize me for a late return. And since mine is a home/business return it's a bit complicated.  This feels like malpractice. "Let us help you complete your taxes (for a fee)" and then they delete the tax files! I plan to talk to a lawyer about a possible class action lawsuit.

[VolvoGirl]

On Windows or Mac?

Did you search your whole computer for all files ending in .tax2023 etc?And check the recycle bin and your backups.  Check in One Drive, Drop Box, etc.  It should be in your Documents then in the Turbo Tax folder.  Also if you have multiple Windows user accounts, log into each one and do the search for the *.tax2023 data file from within each one and checking the Recycle Bin in each one.

If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like  "~your name.tax2023".  That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it.

Don't know if this will help any Turbo Tax users but one Quicken user found them......

What I found was that my Quicken Data files ended up in the One-drive Recycle bin. Not sure how, but I found them there.  I placed the files back onto the laptop and brought the files into Quicken and now have all my data back.