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Robin22
New Member

Tax return

I have not received anything from my tax return and I filed 3 months ago 

1 Best answer

Accepted Solutions
bluedeb
Level 15

Tax return

Did you e-file?  Were your returns accepted?  Once your returns are accepted, only the IRS & State would know when you will receive your refund.  TurboTax does not get any updates regarding the processing of your return or when you will receive your refund.

 

If you mailed in your Federal return, the IRS was not processing mailed in returns due to the Covid-19 shut down.  They have just started processing mailed in returns & they are behind.  All you can due now is keep checking the IRS website, Where's My Refund.

 

You can checked the IRS website Where's My Refund for your Federal information?

https://www.irs.gov/refunds

 

If you have a State refund, click on the following link, then click on your State

https://ttlc.intuit.com/community/refund-status/help

----------------------------------------------

 

You can also contact the IRS about your Federal return & refund.

 

The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

View solution in original post

9 Replies
bluedeb
Level 15

Tax return

Did you e-file?  Were your returns accepted?  Once your returns are accepted, only the IRS & State would know when you will receive your refund.  TurboTax does not get any updates regarding the processing of your return or when you will receive your refund.

 

If you mailed in your Federal return, the IRS was not processing mailed in returns due to the Covid-19 shut down.  They have just started processing mailed in returns & they are behind.  All you can due now is keep checking the IRS website, Where's My Refund.

 

You can checked the IRS website Where's My Refund for your Federal information?

https://www.irs.gov/refunds

 

If you have a State refund, click on the following link, then click on your State

https://ttlc.intuit.com/community/refund-status/help

----------------------------------------------

 

You can also contact the IRS about your Federal return & refund.

 

The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

View solution in original post

Redhott66
Level 1

Tax return

To whoam it may concern, 

I filed my taxes January 31,2019. And I still have yet to get my taxes back.

 

bluedeb
Level 15

Tax return

@Redhott66   See the answer above.  No one here would know why you have not received your refund.

Pepper021
New Member

Tax return

I did my tax and haven’t received anything 

VolvoGirl
Level 15

Tax return

Did you efile?  Was it Accepted?

 

Did you go all the way through the File tab, through the 3 steps and hit the big orange Transmit Returns Now button?

 

You can check your efile status here     

https://turbotax.intuit.com/tax-tools/efile-status-lookup/   

 

When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.

 

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  What does it say?

 

Then only the IRS can tell you.  The IRS is taking longer this year because of Covid-19.   IRS Where's my refund

https://www.irs.gov/refunds/

 

Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end.  That was for federal and state combined.

Jhasan1
New Member

Tax return

Whats going on with my tax return 

DoninGA
Level 15

Tax return


@Jhasan1 wrote:

Whats going on with my tax return 


Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

Tabbycat0430
New Member

Tax return

Why am I getting rejected for my taxes 

KatrinaLO
Intuit Alumni

Tax return

Please see the TurboTax FAQ below for more information about rejected returns and how to fix them:

https://ttlc.intuit.com/community/rejections/help/how-do-i-fix-a-rejected-return/00/26136

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