Skip to main content
Level 1
July 28, 2020
Solved

Tax return

  • July 28, 2020
  • 3 replies
  • 18 views

I have not received anything from my tax return and I filed 3 months ago 

    Best answer by bluedeb

    Did you e-file?  Were your returns accepted?  Once your returns are accepted, only the IRS & State would know when you will receive your refund.  TurboTax does not get any updates regarding the processing of your return or when you will receive your refund.

     

    If you mailed in your Federal return, the IRS was not processing mailed in returns due to the Covid-19 shut down.  They have just started processing mailed in returns & they are behind.  All you can due now is keep checking the IRS website, Where's My Refund.

     

    You can checked the IRS website Where's My Refund for your Federal information?

    https://www.irs.gov/refunds

     

    If you have a State refund, click on the following link, then click on your State

    https://ttlc.intuit.com/community/refund-status/help

    ----------------------------------------------

     

    You can also contact the IRS about your Federal return & refund.

     

    The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

    - The first question the automated system will ask you is to choose your language.
    - Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
    - Next, press 1 for “form, tax history, or payment”.
    - Next, press 3 “for all other questions.”
    -Next, press 2 “for all other questions.”
    - When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
    -After it asks twice, you will be prompted with another menu.
    -Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

    3 replies

    bluedeb
    Alumni - Champ
    bluedebAlumni - ChampAnswer
    Alumni - Champ
    July 29, 2020

    Did you e-file?  Were your returns accepted?  Once your returns are accepted, only the IRS & State would know when you will receive your refund.  TurboTax does not get any updates regarding the processing of your return or when you will receive your refund.

     

    If you mailed in your Federal return, the IRS was not processing mailed in returns due to the Covid-19 shut down.  They have just started processing mailed in returns & they are behind.  All you can due now is keep checking the IRS website, Where's My Refund.

     

    You can checked the IRS website Where's My Refund for your Federal information?

    https://www.irs.gov/refunds

     

    If you have a State refund, click on the following link, then click on your State

    https://ttlc.intuit.com/community/refund-status/help

    ----------------------------------------------

     

    You can also contact the IRS about your Federal return & refund.

     

    The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

    - The first question the automated system will ask you is to choose your language.
    - Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
    - Next, press 1 for “form, tax history, or payment”.
    - Next, press 3 “for all other questions.”
    -Next, press 2 “for all other questions.”
    - When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
    -After it asks twice, you will be prompted with another menu.
    -Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

    Level 2
    September 30, 2020

    To whoam it may concern, 

    I filed my taxes January 31,2019. And I still have yet to get my taxes back.

     

    bluedeb
    Alumni - Champ
    Alumni - Champ
    September 30, 2020

    @Redhott66   See the answer above.  No one here would know why you have not received your refund.

    Level 2
    October 24, 2020

    I did my tax and haven’t received anything 

    VolvoGirl
    Level 15
    October 24, 2020

    Did you efile?  Was it Accepted?

     

    Did you go all the way through the File tab, through the 3 steps and hit the big orange Transmit Returns Now button?

     

    You can check your efile status here     

    https://turbotax.intuit.com/tax-tools/efile-status-lookup/   

     

    When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.

     

    When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  What does it say?

     

    Then only the IRS can tell you.  The IRS is taking longer this year because of Covid-19.   IRS Where's my refund

    https://www.irs.gov/refunds/

     

    Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end.  That was for federal and state combined.

    Level 2
    November 18, 2020

    Whats going on with my tax return 

    DoninGA
    Level 15
    Level 15
    November 18, 2020

    @Jhasan1 wrote:

    Whats going on with my tax return 


    Did you e-file your tax return and was it accepted?
    Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

     

    You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

     

    After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

     

    Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

     

    To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
    If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
    If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

     

    After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
    See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
    If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
    Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
    When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
    So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
    Then press 1 for "form, tax history, or payment".
    Then press 3 "for all other questions."
    Then press 2 "for all other questions."
    - When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
    - After it asks twice, you will get another menu.

    Press 2 for personal or individual tax questions.
    Then press 4 for all other inquiries
    It should then transfer you to an agent.