Tax expert not responding

[Minahil Saqib]

their tax experts give you one call and then disappear for a week and don’t even respond back to chat. I called turbotax multiple times to get his attention. Even he says to his supervisor that I’m not attending calls. Which is absurd. Only left with 8 days and he is not responding, turbotax isn’t picking up helpline call. I don’t know what I’m gonna do with this.

[TeresaM]

To clarify, if you would like to explain your question here in Community, we would be happy to assist. 
We cannot see your return, so please tell us where in the return it is happening and if there is an error message or question. 

[Minahil S]

We are still in the process of working through my business tax return. Im taking full service and he hasn’t filed the return yet. We need to go through few final things before he files my return .

[Minahil S]

I’m getting my tax filed through this account I’m commenting from now. Please have a look 

My username: [PII removed]

[user17734580371]

I have the same situation: after all documents was uploaded my expert stopped responding bton the chat messages. I called supportt, they promised to escalate the issue with my expert and her supervisor - still non response

[DianeW777]

It's important to attach your information to a new thread or your own thread so that your question isn't missed. This happens to be a very old thread.  Please use the link below to contact us regarding your questions.

• How do I contact TurboTax?
• Why can't I connect with my tax expert?

@user17734580371 

[user17765217887]

This happened to me and I was forced to file for a tax extension. I called several times and nothing happened. I am never using TurboTax again.