Why can’t I connect with my tax expert?
If your expert is running more than 5 minutes late for your call, they may be finishing up with another customer. It may also take a couple of minutes for the expert to initiate the call from their end.
If your expert misses your appointment completely for some reason, we apologize. After 5 minutes, we’ll prompt you in TurboTax to reschedule or, if you prefer, we'll match you with a different expert.
If you’re on a call with an assistant or expert and are disconnected, the assistant or expert will reach back to you. If they don’t, after a few minutes, select Help in TurboTax or call 1-800-446-8848 for help.
Waiting for TurboTax Expert Full Service support
It's never our intention for you to experience delays in communication as your return is being prepared.
If you’re a Full Service customer and you've spent more than 48 hours waiting for a response from the tax expert working on your return, once you’re signed into your account you can select Connect now to request a contact and make sure you receive assistance.
