State eFile - Your payment didn't go through

AaronTest1 · ‎March 21, 2025

Using the TurboTax Windows Desktop application. When I go to pay for the state e-filing, it accepts my credit card information, I receive a confirmation email. Then the program says 'Your payment didn't go through' and asks me to do it again. I've tried a few times and have now been charged multiple times. I need to undo the extra charges.

MarilynG1

If you're using TurboTax Online, clear your Cache and Cookies and try Efiling your return again. You should not be asked to pay again, if you received a confirmation of payment email.

Contact TurboTax Support and use 'Billing' as your phone option to request a refund of the duplicate charges.

@AaronTest1

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