State Download Error

[biztravler]

I am getting a “hmm.. looks like we have hit a snag… try later” error for past 2 weeks while trying to download another state for 2024 Premier Windows edition.  Called customer support and 45 mins later no solution and disconnected (worst support model). We have uninstalled and installed TT, run it as administrator and cleaned all cookies.  Dead end. It all started after TT pushed an update.  Anyone else has a solution ? I am disappointed in support and their QA over last few years. Thanks 

[MarilynG1]

Have you clicked on Online at the top and Download State?  If so, how far do you get before you receive the error? 

What state are you trying to download?  Here's a list of State Form Availability. 

[biztravler]

I have desktop premier.  I am trying to add/buy a new state (NJ) and the moment I click continue it gives an error.  Even before payment info can be entered. 

[CatinaT1]

Are you using a VPN? If so, can you try without the VPN; and if you are not using a VPN, can you try with a VPN?

[biztravler]

Thanks. But VPN or No VPN makes no difference. It should not anyway.  I have uninstalled and reinstalled the software twice with no progress. It’s all a dead end.  TurboTax tech support is useless. 

[sml1210]

Same issue - obviously a program bug which keeping returns from being completed. Bad form, TurboTax!

[CatinaT1]

Try this:  State install/e-file update loop: State not installed after installation or TurboTax needs to update...

[srrrrr]

I have the same error in Business trying to get my Massachusetts return.  Very frustrating!  Have tried all the troubleshooting steps and it is the same.  The amount of time I have wasted on this is ridiculous.

TT need to address this in a meaningful way immediately.

[srrrrr]

to:

 CatinaT1    Employee Tax Expert

No, this is not the same error.

[katanahan]

Still a problem to down load another state (in this case DC), same error message! today is March 6!

They say it should be fixed by tomorrow March 7. We shall see.

[jamacc]

Same error trying to download NY. Spent 45min on phone with TT, no resolution, rep said it was escalated, 10 min later received email stating issue was resolved and closed but no solution given still unable to download!!!

[katanahan]

Spent an hour yesterday for same problem with tech support with no resolution. Just tried again today with new updates but still shows same error message. SO FRUSTRATING! Have been using TT almost since it started and this is the first year I have a major problem!

[sml1210]

Got relief by insisting to speak with a supervisor who was able to create an offline order enabling payment and downloaded the states I needed using links they provided. Don’t wait for them to fix it since they don’t think it’s a TT issue, or at least not one with a priority huge enough to devote engineer/coding time to fix it.

[katanahan]

Can you please reply here  with the links they provide please? 

[sml1210]

No - because you have to pay for the state downloads