State Download Error

I am getting a “hmm.. looks like we have hit a snag… try later” error for past 2 weeks while trying to download another state for 2024 Premier Windows edition.  Called customer support and 45 mins later no solution and disconnected (worst support model). We have uninstalled and installed TT, run it as administrator and cleaned all cookies.  Dead end. It all started after TT pushed an update.  Anyone else has a solution ? I am disappointed in support and their QA over last few years. Thanks