The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.

TurboTax mobile app

(If using TurboTax on your mobile device's browser, use the TurboTax Online instructions instead.)

The TurboTax mobile app uses SmartLookTM technology to connect you with a support specialist. You can also opt for a callback:

Sign in to the mobile app if you're not already signed in.
Select the question mark in the upper-right corner to open the TurboTax Virtual Assistant.
Select Get live help and enter your question.

Free Edition (without PLUS): When you select Get live help, you'll be asked to add PLUS benefits first.

If the information provided isn't helpful, select No, I still need live help.
Select Connect me to connect via SmartLookTM and a TurboTax specialist will connect to your screen and guide you.
Select No thanks if you want a callback instead.

If you selected No thanks, be sure to also tap OK, sounds good to set up a callback.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.

TurboTax CD/Download software

Go here to go to our Contact us page.

Select your product (CD/Download Mac or CD/Download Windows), your edition (Basic, Deluxe, etc.), ask your question, then select Continue.
Enter your contact info, then select Get the phone number.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

vet4life-1

Level 2

I did not file for 2017 but did file with turbo tax in 2018 how should I go about this. please help!

VolvoGirl

Level 15

@vet4life-1 what is your question? Do you need to file a 2017 return?

You can only buy the download for prior years. You have to buy a separate program for each year. They only sell the last 3 years. You need a full Windows or Mac computer to install it on. Buy the download here

https://turbotax.intuit.com/personal-taxes/past-years-products/

You have to print and mail prior year returns. When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return. Don’t forget state.

Important! Mail Federal and State in separate envelopes and mail each year in separate envelopes.

If you are getting a refund, there is not a penalty for filing past the deadline. You have 3 years to file for a refund. If you owe taxes, the interest/penalties will be calculated by the IRS based on how much you owe and when they receive your return and payment. The IRS will bill you for this; it will not be calculated by TurboTax.

How to file a prior year

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-prepare-a-prior-year-tax-return/00/25984

Or If you have a simple return You can fill out the blank forms for free.

Here are some blank forms & instructions for 2017

1040 https://www.irs.gov/pub/irs-prior/f1040--2017.pdf

Instructions https://www.irs.gov/pub/irs-prior/i1040gi--2017.pdf

1040A https://www.irs.gov/pub/irs-prior/f1040a--2017.pdf

Instructions https://www.irs.gov/pub/irs-prior/i1040a--2017.pdf

1040EZ https://www.irs.gov/pub/irs-prior/f1040ez--2017.pdf

Instructions https://www.irs.gov/pub/irs-prior/i1040ez--2017.pdf

2017 Tax Tables https://www.irs.gov/pub/irs-prior/i1040tt--2017.pdf

Publication 17 Tax Guide for 2017 https://www.irs.gov/pub/irs-prior/p17--2017.pdf

OR did you start 2017 Online last year? How to finish a prior year online return https://ttlc.intuit.com/replies/4186197

Poppame

Level 2

I paid for a CD and have never received it , credit card charged in Nov 106.99 ? Janice A Miller

DoninGA

Level 15

@Poppame wrote:

I paid for a CD and have never received it , credit card charged in Nov 106.99 ? Janice A Miller

If you are an Advantage subscriber where you are sent the TurboTax software each tax year in November, then sign onto you Advantage account and use the toll free number for subscribers and speak with an agent concerning your order - https://accounts-tax.intuit.com/turbotaxadvantage

As an Advantage subscriber you also receive a free download of the software. Once you sign onto your account click on the Download link.

Otherwise contact TurboTax support for assistance. Use the key words billing issues as the problem.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax