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Lee-Jacobs
Level 2

I have Home & Business. How do I upgrade to Live to get my tax I just completed reviewed?

 
posted
‎June 3, 2019 10:56 AM
last updated ‎June 03, 2019 10:56 AM
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VolvoGirl
Level 15

I have Home & Business. How do I upgrade to Live to get my tax I just completed reviewed?

If you bought the Desktop CD/Download program it doesn’t have access to the Live CPA support.  Only the Online versions have Live support.  See the Note at the bottom of this
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live

If you want the LIVE expert help and review you need to use the Online version.  You can't apply the Desktop CD/Download purchase to Online.  You have to pay for Online separately.  You will have to get a refund for the Desktop program.  Then you can use the Online web version.  You will have to start your return over in the Online version.

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‎June 3, 2019 10:56 AM
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4 Replies
VolvoGirl
Level 15

I have Home & Business. How do I upgrade to Live to get my tax I just completed reviewed?

If you bought the Desktop CD/Download program it doesn’t have access to the Live CPA support.  Only the Online versions have Live support.  See the Note at the bottom of this
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live

If you want the LIVE expert help and review you need to use the Online version.  You can't apply the Desktop CD/Download purchase to Online.  You have to pay for Online separately.  You will have to get a refund for the Desktop program.  Then you can use the Online web version.  You will have to start your return over in the Online version.
‎June 3, 2019 10:56 AM
1,317
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xmasbaby0
Level 15
Level 15

I have Home & Business. How do I upgrade to Live to get my tax I just completed reviewed?

Sorry but you cannot get "Live" with desktop software. "Live" is a feature only available with online TurboTax.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
‎June 3, 2019 10:56 AM
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Lee-Jacobs
Level 2

I have Home & Business. How do I upgrade to Live to get my tax I just completed reviewed?

Even though I downloaded Home & Business a few hours ago?  No option for a TurboTax review?
‎June 3, 2019 10:56 AM
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xmasbaby0
Level 15
Level 15

I have Home & Business. How do I upgrade to Live to get my tax I just completed reviewed?

Sorry.  No.  TurboTax Live is an online feature only.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
‎June 3, 2019 10:56 AM
1,316
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