Software problem with line 12 - "Other than cash or check" on Schedule A

When I went to enter items in Schedule A in Forms, line 12 already had a number in it, 173. I tried to get rid of it, but clicking on any of the dropdown items did nothing. I decided to try using Its Deductible, which worked, but I could only add the amounts to the 173 in Line 12. Unfortunately, that threw me above the $500 limit! So I clicked on the box again and found I could use the override. I changed my entry to the right amount, but I know using override is not good. Does anyone have any idea what to do??

I've been pulling my hair out for hours.........

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