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So I bought the online Turbotax Premiere download. After doing my tax program they asked me to buy the program again. Where did I go wrong?

 
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So I bought the online Turbotax Premiere download. After doing my tax program they asked me to buy the program again. Where did I go wrong?

Did you get the download installed?  You seem to be in the Online version not the Desktop program you bought.  I see people all the time that have bought the CD/Download Desktop Software but then somehow ending up using the Online version and didn't know it. If that happened to you, you can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.

 

You need to install the program on your computer and move your online return to the Desktop program. To continue in the desktop version see this…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...


After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).

So I bought the online Turbotax Premiere download. After doing my tax program they asked me to buy the program again. Where did I go wrong?

If you purchased the TurboTax Premier desktop CD/Download edition, installed the software on your personal computer, why are you using the TurboTax Premier online edition?  The desktop edition and the online editions are totally separate programs with different price points.

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