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For TurboTax fees? Did you choose refund processing and has your federal refund been offset or delayed? Is TurboTax getting ready to go in to your account to take out the fees?
Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.
TURBOTAX SAYS:
How do you justify debiting my account?
The provision is spelled out in the Pay With My Refund Agreement, which you agreed to when you opted to pay with your refund.
In addition, by clicking the "I Agree" button below, you electronically sign and authorize Intuit (through its third party processor) to debit the TurboTax Fees, Additional Products and Services Purchased and any applicable sales tax from your bank account number identified in the Agreement below, in the event that you do not receive a tax refund that is sufficient to pay for them.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
You cannot set up a payment plan through TurboTax to pay for your TurboTax fees. TurboTax fees must be paid by credit card or deducted from your refund.
However, you can file your tax return through TurboTax, and pay by check. You can also request an IRS payment plan using Form 9465 to pay your tax debt over time.
And you can set up a payment plan directly through the IRS Online Payment Agreement tool. You can apply directly using that link.
You can also submit Form 9465 through TurboTax if you have not filed yet. See this link for more details. Can I set up a payment plan for my taxes?
Also see:
Unable to Pay Your Tax Bill? Here’s What To Do
Please return to Community if you have any additional information or questions and we would be happy to help.
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