{"sessionEvt":{"evt":"redirect","data":{"component":"TaxSessionServiceError","clearCookies":true,"url":"/turbotax/wtt_err.htm?Error=122"}}} Get this error trying get pdf

[JLS3]

This issue continues to pop up - now in 2021 with the 2020 taxes. It appears this may be a problem primarily for those of us with rejected returns who then need to make revisions. This last post was very helpful. I was not able to "view forms" before filing, after amending a rejected return. However, once I filed, I was able to download the return. Hope this proves helpful to others!

[Frustrated1601]

I tried to add Form 8862 by clearing and redoing my tax information but I was not given another option to answer:

Have you ever received a letter from the IRS disqualifying you for the American Opportunity Lifetime Credit?

[KathrynG3]

If the tax return was already filed, it should not be cleared and started over. Instead, it should be amended. 

See: How do I amend my 2020 TurboTax Online return?

If the tax return was not already filed, to get the question to appear again, run through the existing education information. To return to the education section, from inside TurboTax, enter education and click the Jump to link in the search results.

TurboTax will maximize any credit and there will be a page shown telling you which credit you could receive. 

Then there will be a screen that says Just one last thing...Have you receive a letter or notice form the IRS stating you must file Form 8862 in order to claim the American Opportunity Credit? and follow the prompts. 

@Frustrated1601

[speegle2001]

After ur rejection how were u were able to go bk and fix it? I go through all the steps and it takes me to the error code?? 

[HeatherPLO]

You are commenting on an old thread that may have outdated information.  

Please try the following steps which may help clear the loop you are experiencing:

• Log completely out of Turbo Tax.
• Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies.
• Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
  • You can also try a different browser as well, or "incognito mode".

After this, follow the steps to resolve your Rejected return.  If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. 

Clear Cache

Delete Cookies

[leighannwaldroop83]

Same issue

[leighannwaldroop83]

nope

[leighannwaldroop83]

no it wont

[leighannwaldroop83]

DOES NOT SOLVE THE FACT THEY WONT DOWNLOAD

[HeatherPLO]

You are commenting on an older thread that may have outdated information.  Please post your exact concern along with the version of TurboTax you are using and the step where you are unable to continue, and we will be happy to assist you.  

@leighannwaldroop83 

[RJO2]

The recommendations for fixing this issue do not work. I have tried them several times with two different browsers.

[MoniqueLO_]

Please feel free to contact Customer Support so you can speak with a TurboTax representative who can assist you.

@RJO2 
 

[leighannwaldroop83]

I have tried for 2 weeks and I have called support been on the phone for hours and hours for 4 days in a row and they can not help at all. Can anyone help there at all?

[leighannwaldroop83]

If anyone at all at Turbo Tax can help please help me.

[leighannwaldroop83]

They don’t know how to fix it .