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sandrabeimer
New Member

Says I hit a snag. wont let me go any further

 
4 Replies
scottyg
Level 2

Says I hit a snag. wont let me go any further

Don't panic.  There's always a good reason somewhere on the screen, or a box popped up with more details as to why.  It's not always obvious or where you would expect.  Turbotax is really good that way.

BrandiLO
Intuit Alumni

Says I hit a snag. wont let me go any further

Please try clearing your cookies and cache. For instructions, please click the following links: Clear Cookies - Clear Cache. If you have access to another browser, you may also try to use a different browser or incognito to log into your return. If the error persists, please contact customer care by following the steps here.

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CrownedPanda132
New Member

Says I hit a snag. wont let me go any further

Still didn't work after clearing cache and cookies. Also tried on other devices, wired, cellular, and Wi-Fi networks, with no success. The mobile app is giving the same "hit a snag" error, as well. Customer service wants an extra $65 before they help.

KathrynG3
Expert Alumni

Says I hit a snag. wont let me go any further

Try opening an incognito Chrome browser to proceed. Be sure the program is up to date by closing the program and the browser window.

 

If anything was imported, check all import fields for accuracy. Run the reviews again.

 

Here are some additional troubleshooting resources:

Minimum system requirements for your device.

How do I delete cookies?

How to clear your cache.

Allow cookies and pop-ups.

Troubleshoot blank screens, missing buttons, or missing images.

 

@CrownedPanda132

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