Refund for deluxe edition

[TeresaT2888]

I need to talk to someone on live chat to get the deluxe edition refunded. I must have accidentally clicked it at some point doing my taxes and my return is a simple return where I don't need the deluxe edition. I just wanted audit defense. Someone help!!!

[xmasbaby0]

HOW CAN I DOWNGRADE TO A LOWER VERSION

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-pri...

How can I see my TurboTax  fees? 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

If your TurboTax fees are higher than expected, you can reduce them by removing add-ons     (BEFORE you e-file) :

• Remove Premium Services
• Remove MAX Defend & Restore
• Remove a state
• Remove PLUS Help & Support
• Remove Pay With Your Refund

  TurboTax Online: Important Details about Filing Simple Form 1040 Returns

  If you have a simple Form 1040 return only (no forms or schedules except as needed to claim the Earned Income Tax Credit, Child Tax Credit or student loan interest), you can file for free yourself with TurboTax Free Edition, or you can file with TurboTax Live Assisted Basic at the listed price. Roughly 37% of taxpayers are eligible.

  Examples of situations included in a simple Form 1040 return (assuming no added tax complexity):

  • W-2 income
  • Interest, dividends or original issue discounts (1099-INT/1099-DIV/1099-OID) that don’t require filing a Schedule B
  • IRS standard deduction
  • Earned Income Tax Credit (EITC)
  • Child Tax Credit (CTC)
  • Student loan interest deduction
  • Taxable qualified retirement plan distributions
  •  

    Examples of situations not included in a simple Form 1040 return:

    • Itemized deductions claimed on Schedule A, like charitable contributions, medical expenses, mortgage interest and state and local tax deductions
    • Unemployment income reported on a 1099-G
    • Business or 1099-NEC income (often reported by those who are self-employed, gig workers or freelancers)
    • Stock sales (including crypto investments)
    • Income from rental property or property sales
    • Credits, deductions and income reported on other forms or schedules 

[TeresaT2888]

I've already filed but didn't need the deluxe. 

[xmasbaby0]

 You should have asked about this before you e-filed.   You can try having a conversation with customer support---but do not get your hopes up since you went ahead and e-filed. 

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

@TeresaT2888