turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

TaxerT
New Member

Recaptcha error on import

I don't have a VPN.  For me what fixed the issue (temporarily) was disabling intrusion detection on my router.  Once I imported all the forms I re-enabled intrusion detection on my router.

Recaptcha error on import

Turning off Norton VPN fixed the issue for me

Recaptcha error on import

I have this issue too. Windows 11, on several different computers. Using 2024 Desktop Premier version of TurboTax. I get the ReCaptcha error, when trying to pull form 1099 from Morgan Stanley. This has worked flawlessly for the previous two years, this year it is failing due to the ReCaptcha error. I don't have a VPN.  I have whitelisted the desktop TurboTax app, Intuit website, Morgan Stanley website. 

Error is encountered on multiple financial sites, multiple computers.

Communication from app to financial institution ReCAPTCHA Enterprise interacts with the customer backend and webpages to trigger a sequence of JavaScript, HTML, and token authentication events, something in this code flow is not working on the TurboTax side of the fence. TurboTax developers need to figure this out and get it patched in a new software build.

Error:

"Error for site owner: Invalid site key"

 

 

Recaptcha error on import

Sfitz2025, thank you for laying this out so clearly. We hope TT recognizes this bug and fixes it soon. Again, thanks

Recaptcha error on import

Turning off Ad Blocking alone on the eero alone got the error to go away and imports are working again.

Recaptcha error on import

Your solution did not work for me.

Recaptcha error on import

I tried what you did and no joy for me!

Recaptcha error on import

I found a solution to this buggar!

 

I disabled the following and then the import worked, so it turns out , at least in my case, it was NOT TT, it was on my side of the fence!

 

I disabled:

All Eero network protection

All of my local client cyber security software

All browser level security

 

 

 

Recaptcha error on import

Not for me. The struggle continues...

Recaptcha error on import

Wow. I didn't know that. Still, this seems to be a workaround, not a fix.

 

I keep returning to the two threads I have found on this topic, and I try everything I can. So far, nothing works. I only have two institutions to connect with; one says they won't be ready until 2/14/25, and the other I suppose I will have to download and type in. The main reason I pay for the Premiere version is to avoid the typing.

Recaptcha error on import

@sfitz202025  I am happy that you found a solution for your imports. Yay! 

 

The irony is that the TT import reCAPTCHA error message begins: "Security is built into everything we do. TurboTax works hard to safeguard your information ..." Perhaps a more complete notice might to inform us that to make the import function work, you must turn off all your security: computer, router, network, etc. Then we can go naked on the Internet trusting that TT will keep our financial passwords and information secure. Trust us, but don't verify. Irony. 

 

I think you let TT off the hook too easily. Yes, our workarounds do make imports work by changing our individual security configurations. But TT should be able to operate with our security. When I use MS Edge to download the data from Merrill Lynch, it works flawlessly through all my security, including my Norton VPN. But TT will not work unless I turn off the VPN security feature. What does Microsoft know in programming the MS Edge browser that Intuit doesn't know when they program TT? 

 

Nevertheless, you and I have succeeded in finding a security environment acceptable to TTD. I hope other users find a suitable environment also. I also hope that next year TT "security" is not changed to make importing even more difficult.

GHMdsm
New Member

Recaptcha error on import

Same with Merrill Lynch.  Tax forms are ready.  This is very frustrating.  None of the "fixes" fix anything.

Recaptcha error on import

I have the same problem with Merrill Lynch. I have successfully downloaded from other sites without any issue. I'm using the up-to-date download version under Windows 11. No VPN.

lm999
New Member

Recaptcha error on import

Same exact problem on Feb 11, 2025. Same error message on trying to import financial docs directly from brokerage. I hope they get this fixed soon!

Recaptcha error on import

Same here, no VPN to disable. DECO router, I turned off the intrusion prevention, malicious content filter, and still the same reCAPTCHA issue: "ERROR for site owner: Invalid site key". TT must have some crappy QA department to signoff such a bad implementation.

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question