Recaptcha error on import

[nwnittany49]

Unfornately it did not work to sign in on the TT Desktop APP. Same error.

[donziemann]

I have the same issue trying to import my data from Wells Fargo.  Do not want to input it manually.  To much if a chance to make an error. 

[CatinaT1]

Make sure your computer is up to date.

[Diytax4while]

@CatinaT1 please stop posting the same answer multiple times, updating computer has nothing to do with this issue and many of us reported this already. It is not the answer to this problem.

[CatinaT1]

Most users have solved this with checking to see if their computer has a pending update, that is why I am suggesting it.

If you still have issues, see this article where you can sign up for updates: Why am I getting an invalid site key reCAPTCHA error in TurboTax Desktop when trying to import broke...

[Diytax4while]

If you read through this long post, you'll see that most here tried to disable the ad blockers and/or security features to get this resolved, and yes few of them succeeded with that. Very few actually reported a fix after computer update. Instead, many reported that the update did not fix it, so please stop advertising it as a solution. Being software engineer, I can clearly see that this is a bad implementation and has nothing to do with computer update. If it was, the Turbotax software itself should suggest at the startup that very specific Windows updates need to be applied, as the legit programs do and must do. It's a crappy code that needs to be fixed and we better push Turbotax to do it fast.

[droit4]

I spent 20 minutes on the phone with tech-support and then over  an hour with another tech person Zanie. Together we tried everything. I had to clear the cache browsing history from Microsoft Edge and also from Google Chrome. We tried to import from both browsers and it did not work with either. Both browsers are the most up-to-date version and every time I open TurboTax I allow it to do its updates as well. After almost 2 hours on the phone I pleaded with the agent to escalate this issue. She was surprised to find that no tech-support response had been posted with so many comments in the community and I told her I had tried everything different community members had suggested. She recommended calling the customer service number and asking to speak to a live person to make know your frustration with this issue. I told her I have used her tax for 10+ years and I've never had a problem like this before. I asked to receive an update with any solutions to this problem and I hope I will get an email after the long holiday weekend. Wells Fargo Advisors will not have everything ready on their end until February 17 according to TurboTax and many other financial institutions may be the same. Next week, on Tuesday, if the problem has not been fixed we need to call and express our displeasure. There is no way I can manually input all the information that would be imported from our financial institution. 

[KWCOLLIER]

I was receiving the same Site ID Recaptcha error that many others are reporting, while trying to import 1099s from Pershing BNY into TurboTax TY2024 Windows 11 version here in mid-Feb. 2024. I combined several suggestions from others on this site and got it to work. Simple solution steps as follows: (Note: I am unsure which of these actually fixed it).

1. Update TurboTax (mine already was up to date when I received the error) just to be sure.

2. Update Windows 11 (I installed everything it offered).  Windows 11 update is not really great at status communication, so I just kept rebooting and asking it to recheck for updates until finally it showed that all updates were downloaded and installed 100%.

3. Next I logged into my Intuit account on the same computer I was running TurboTax.

4. Then I logged into my bank account (BNY) on the same computer I was running TurboTax.

5. I then went back into TT to import the 1099s, and it worked!

Good luck.

[mesquitebean]

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@KWCOLLIER wrote:

... Simple solution steps as follows: (Note: I am unsure which of these actually fixed it).

1. Update TurboTax (mine already was up to date when I received the error) just to be sure.

2. Update Windows 11 (I installed everything it offered).  Windows 11 update is not really great at status communication, so I just kept rebooting and asking it to recheck for updates until finally it showed that all updates were downloaded and installed 100%.

3. Next I logged into my Intuit account on the same computer I was running TurboTax.

4. Then I logged into my bank account (BNY) on the same computer I was running TurboTax.

5. I then went back into TT to import the 1099s, and it worked!Good luck.

---

Congrats!  I suspect that in your case it was your No. 2 that resolved it for you, and is a good tip for folks to check.   If you have Windows set to check and retrieve updates automatically, there could be incompletely downloaded, or corrupt, or failed Windows updates unknown to the user, or Windows updates that are downloaded but pending--not yet fully installed and lurking in the background.

[droit4]

Did all that -- still didn't work and got the same error message. TurboTax needs to fix this ASAP!!

[droit4]

Maybe for Mac users, but not for those of us with Dell, etc using Windows 11

[droit4]

Same situation here with a Dell using Windows 11.

[droit4]

I spend almost 2 hours on the phone with tech support and we tried everything suggested on this page. (I have updated the TT, checked the computer, don't use VPN, have Windows 11.)The young lady was very surprised that a tech person for TT had not responded in the community page. I've used TT for years with no importing issues, and can not/will not manually import everything from my financial institutions. Everyone affected needs to call next Tuesday after the long holiday weekend when all the financial institution info should be available and make our displeasure known. [phone number removed]. Be persistent and insistent!!

[droit4]

[phone number removed]

[3213jh]

I understand that updating Windows 11 hasn't fixed the problem for all people. That said, updating Windows 11 fixed this problem for me. Intuit still needs to figure out how to make TurboTax more robust though.