I received the TurboTax Deluxe 2015 software to amend my tax return. However, each time I open the program, it immediately crashes. Does anyone know a solution?

[oasjfoasdjf]

Will someone please let me know how to access this link? I keep clicking on it but it won't take me to the discussion.… Looks like some updates have been done to the service area and I can't get to anything.  Thanks!

[macuser_22]

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@oasjfoasdjf wrote:

Will someone please let me know how to access this link? I keep clicking on it but it won't take me to the discussion.… Looks like some updates have been done to the service area and I can't get to anything.  Thanks!

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Sorry but it no longer exists.   This is an old post and 2015 is no longer supported at all so the link disappeared.

[156church]

I'm having a similar issue with my 2014 TurboTax Home & Business except that I am able to open the program on my iMac ((macOS Mojave 10.14.6 (18G8022)) and have added a lot of information to the file. I few days ago, after a few minutes of entering information and scrolling down, the program "hangs" according to the report that gets issues.

I've read several posts on this forum and learned that, even though the issue according to Intuit was caused by a javascript change that Apple made, TurboTax issued a fix (a script) that but that the fix has been removed because TurboTax doesn't support versions older that three years. I am appalled that such support disappears after only three years. I suspect that many users need to go back further than three years and either use the version they bought to do their original taxes or to amend a return.

I have been using TT for at least twenty years.

I am desperate to get my 2014 TT fixed so it works. Help!

[macuser_22]

Sorry, but you will find it not possible to run Mac 2014 or 2015 in a Mac OS later then 10.13.2.

Apple released OSX 10.13.3 and it caused  an internal *Apple* java function  to crash when reading an internal TurboTax start up script.   Apple took no responsibility and it was not possible to issue a TurboTax update to correct it because you cannot update software that will not run .

TurboTax developed and released a Unix script that could be run using the Mac Terminal utility to remove the startup scrip so 2014 would run, but after TurboTax dropped all support for 2014 & 2015 after 3 years, that scrip disappeared also.

[156church]

I've been using TT for at least twenty years. What am I supposed to do now?

I've got TT CDs for the years 2016 - 2020. I usually purchase TT at Costco on CD, but for 2015 I bought a PC download at Amazon. My PC crashed 12/2016 and I lost everything on my hard drive. I just checked on Amazon and even though they still show my purchase, the download or CD is no longer available. I also moved to an iMac after my PC crashed and need the 2015 for Mac version. Where can I get it?

[macuser_22]

There is no answer that I know of.    TurboTax only supports for 3 years (the standard statute of limitations for a refund).      Even if  you could find the software somewhere is will not run or be usable without updates that are not available.  

Some people that need printouts have used the online "taxprinter.com" (that I cannot vouch for) but they are expensive.   They say they can print any returns using the .tax data file since 1994.

[macuser_22]

If you are a Mac terminal expert and understand the application (.app) Contents and files.  The I believe the offending file is a .JS function in /Content/Assets/asset_service.js function ServiceBusRequestHandler.

(I have never tried myself to find and modify the TurboTax 2015.app but I would save several copies of the .app before I attempted to edit it.)

[156church]

Do you mean macOS High Sierra 10.13.2?

I'm wondering if I could partition my macOS Mojave hard drive, install macOS High Sierra 10.13.2 and run my 2014 on the partition.

[156church]

I found the following 4.17.2018 file on my iMac. I believe it relates to my Terminal app. Is that the fix?

FixTY14AndTY15.command - 

/Users/iCloud\ Drive\ \(Archive\)\ -\ 2/Desktop/FixTY14AndTY15.command ; exit;

Goind to patch /Applications/TurboTax Home Business 2014.app/Contents/Resources/Forms/1040_14.formset/Contents/MacOS/ial/offline-content.js file

/Applications/TurboTax Home Business 2014.app/Contents/Resources/Forms/1040_14.formset/Contents/MacOS/ial/offline-content.js.bkp file is already present.

ServiceBus Handler function with older ECMASpecifications found at line no 644

[macuser_22]

Here is some more information - no guarantees - be sure to make backup copies if you want to edit the files and try to fix it.

More precisely for TT 2015 I believe the  file /Content/Assets/asset_service.js

file line with  ( function () { return { bus: ServiceBus, handler: ServiceBusRequestHandler }; })();

was changed to: ( function () {

and the lines return {
< bus: ServiceBus,
< handler: ServiceBusRequestHandler
< };
< })();

were added to the end of the file.

=================================

For 2014 it seems to be /Contents/Resources/Forms/1040_14.formset/Contents/MacOS/ial/offline-content.js

line with  (function () { return { bus: ServiceBus, handler: ServiceBusRequestHandler }; })();

changed to ( function () { 

and the lines return {
< bus: ServiceBus,
< handler: ServiceBusRequestHandler
< };
< })();

were added to the end of the file.

[macuser_22]

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@156church wrote:

I found the following 4.17.2018 file on my iMac. I believe it relates to my Terminal app. Is that the fix?

FixTY14AndTY15.command - 

/Users/iCloud\ Drive\ \(Archive\)\ -\ 2/Desktop/FixTY14AndTY15.command ; exit;

Goind to patch /Applications/TurboTax Home Business 2014.app/Contents/Resources/Forms/1040_14.formset/Contents/MacOS/ial/offline-content.js file

/Applications/TurboTax Home Business 2014.app/Contents/Resources/Forms/1040_14.formset/Contents/MacOS/ial/offline-content.js.bkp file is already present.

ServiceBus Handler function with older ECMASpecifications found at line no 644

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Yep -The FixTY14AndTY15.command  file  is the fix script for 2014 and 2015.

[JxP]

On Catalina w/ TurboTax Home & Business 2014 modifying the offline-content.js in the ~/Library/ApplicationSupport/TurboTax 2014/Forms/1040_14.formset/Contents/MacOS/ial directory worked. Oddly the 2015 unpatched version did not crash. Modifying the offline-content.js in the /Applications directory has no effect, since the user's ~/Library/ApplicationSupport takes priority.

Last few lines of offline-content.js appear as follows...

(function () {
if (typeof module !== 'undefined' && module.exports) {
module.exports = {
returnPriorityList : returnPriorityList,
buildQuery: buildQuery,
loadJSONForGroup: loadJSONForGroup
}
}
return {
bus: ServiceBus,
handler: ServiceBusRequestHandler
};
})();

[gogphoto]

How exactly do you apply it? It's been a while since I had to do anything in terminal, and I'm not having any luck editing the 2015 app.

Any help is appreciated, thanks!

[JxP]

I  use the UNIX "vi" editor, but you can use any editor you like to modify the Java Script ".js" text file.

When you ask Apple's TextEdit to open files from your home directory you can press the "command"+"shift"+"." keys to reveal the hidden files in your home directory and then you should find the "Library" folder, "Application Support" etc...

"command"+"shift"+"." also works in the "Finder".

Good luck at amending or viewing your several year old filing.

[gogphoto]

Thanks, that helps! I'll give it a try.