Won't let me eFile. After clicking Transmit Returns Now, msg says Tax Program Update Required yet TurboTax says software is up to date. How do I file?

[inskin]

Same problem here - I tried everything recommended in multiple discussion groups.

Finally got it to work by deleting TurboTax 2020 (settings/apps & features), reinstalling TurboTax 2020, rerunning the update I had already downloaded (w_perrelsuperpatch_ttax_[removed])

Good luck

[psherman42]

Good that it works after program remove and re-install.

Some years ago I found it necessary to explicitly put the following TT sites in the browser security settings panels:

ttlc.intuit.com

*.intuit.com

This old problem has probably been resolved; just a thought though.

[DaddyMAC267]

I am e-filing Federal and State of MI returns.   I tried manually updating by following earlier instructions but that did not work.  It still says TurboTax needs to be updated.  I'm using Turbo Tax Deluxe.   I know I can mail the returns in but I'd much rather eFile.  I don't trust the USPS these days, already paid the $25 to eFile State, and will get my refund sooner if I eFile.  

[TomKa]

I am in Michigan and am having the same problem.  I have tried manual update -- no luck.  Let me know if you get a fix.  I'm going to try uninstall, reinstall and update.  Hope that works

[DaddyMAC267]

Please let me know if uninstalling and reinstalling works.  

[TomKu]

Uninstall and reinstall did not work.

Tried Uninstall, then reinstall, then manual update -- still doesn't work.  Can't file.

Frustrated!!

[inskin]

Worked for me -

I uninstalled, reinstalled, then did a manual update with w_perrelsuperpatch_ttax_[phone number removed]

[JSCH]

Still didn't work even uninstall, reinstall, and manual update?!  Help us Intuit!

[alumiu90]

Not working for me today either after doing a manual update and then doing an uninstall, reinstall and a manual update.  Tried filing federal return and state of Missouri - No luck.  Tried just filing federal and still no luck.  Keeps telling me I need to update and when I update it says that I am up to date.

Very frustrating.  I have already filed two of my children's federal returns back in April so I know that this is a glitch in the most recent update that TurboTax released.  It is not my PC, internet connection, antivirus or firewall because as I stated I have filed two of my children's federal returns electronically in April with no problems.

Please fix ASAP as the filing deadline is approaching.

[renren]

Same for me here: filing Fed + Missouri.

Called TT support and the Representative has tried uninstall/reinstall, installed TT in another PC, removed the state and just eFile Federal. But it is still unable to Transmit Returns. Still get the message of Update Required.

After trying all possible solutions, the representative had to submit a case for TT team to fix.

Please escalate this issue as the deadline is approaching.

[TomKu]

Thanks for kicking it up a level.  Hope we get a quick reply.  Times-a-wastin'

[CG476]

Having the same issue here in Minnesota. Frustrated. This is ridiculous.

[drcorso74]

I am in Michigan having the same issue. I am in information technology and my specialty is problem solving issues like this.  I can see tin a network trace that the program is connecting to 23.63.176.172 on port 443 as downloadpatch.esd.intuit.com so I know the firewall is not an issue.  I see my turbotax client communicate with a Splunk HTTP event collector hosted in AWS at 3.128.209.108 so someone is collecting logs data and someone just needs to go look at it.  TurboTax, if you need help call me back.  I think there is an issue with the original code, maybe it is connecting to a deprecated update site or something.  I purchased the downloadable software from Amazon.  Help/about/version shows Module WinPerReleaseMSI is version [phone number removed] on mine, the 3rd person I got from TurboTax support stated this should be version [phone number removed].  I checked with my Mom in CT and she gets the CD every year and hers is updated to the version ending in 1738 so I am fairly certain this is part of the issue.   For the record the manual update did not help.  I also installed it on 2 other computers 1 brand new from the store and did not work.  Uninstall reboot and re-install it goes through the initial updates after you first run it but it still states that it needs an update to transmit.  I do not run any 3rd party firewall or antivirus but I went through and disabled all components built in to windows 10 and still no luck.  Running as administrator either the install or the manual update and no luck either.   3 attempts to work with support yesterday and the first one the call was dropped, 2nd one Zion W., case [social security number removed] literally told me too bad there was a known problem, he should be fired.  3rd person was the best but got to the endof a shift and had a personal appt.  to get to.  About 8pm EST last night someone called me back but I was in a hockey rink for practice for my kids.  I have asked over and over to escalate and they keep saying there is no escalation.  

[DaddyMAC267]

Super detailed message.  Thanks.  If I have to mail my returns in, I will never buy TurboTax and do my best to stay away from any Intuit products.  I'll also need a refund for the $25 I paid to eFile the State return.  

[TomKu]

Thanks for all your efforts drcorso74.

I've used TurboTax almost since it first came out and this is the first time they've let me down.

Maybe a virus (COVID?) is affecting their software too. 😋