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Why won't TurboTax open after I updated my Mac to Monterey?

My computer unexpectedly updated the OS to Monterey WHILE I was working on my taxes, now after 3 hours on the phone with Apple, Turbo Tax still won't open. I've installed and reinstalled multiple times, as well as restarted and reinstalled Monterey. Please help
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3 Replies
MichelleLO
Intuit Alumni

Why won't TurboTax open after I updated my Mac to Monterey?

Please reach out to TurboTax Customer Support and request to speak to a tech support agent who can assist with this issue. 

What is the TurboTax phone number?

 

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Why won't TurboTax open after I updated my Mac to Monterey?

I called Turbo Tax yesterday 3 times, as well as Apple. My computer is not the issue. It's the Turbo Tax software that is corrupted. I was on the phone from noon-9 pm yesterday and so far for an hour today with Turbo Tax (still on the phone with them), they are have NOT been helpful. They told me to call Amazon since I purchased my software from them to see if they could help! Customer service has been TERRIBLE from Turbo Tax this year! SUPER disappointed!

jsbigs
Returning Member

Why won't TurboTax open after I updated my Mac to Monterey?

Did you ever get it to work? I have TurboTax Premier and filed an extension but am debating whether or not to update to Monterey until after I file my returns.

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