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ljlcln
New Member

Why was i charged 120 dollars to file my taxes? I have use turbox for 4 years now and not once did i pay to file until 2019 return, Why didn't it let me stay with the basic one? Why did it force me to

 
15 Replies
ee-ea
Level 13

Why was i charged 120 dollars to file my taxes? I have use turbox for 4 years now and not once did i pay to file until 2019 return, Why didn't it let me stay with the basic one? Why did it force me to

VolvoGirl
Level 15

Why was i charged 120 dollars to file my taxes? I have use turbox for 4 years now and not once did i pay to file until 2019 return, Why didn't it let me stay with the basic one? Why did it force me to

Deluxe is currently $40 (price usually goes up on March 1)

State is also a separate 40 in all versions above the Free Edition

If you select to have the fees deducted from your refund there is an EXTRA 39.99 Refund Processing Service charge (44.99 for California)

See Online prices here (and click on state additional)

https://turbotax.intuit.com/personal-taxes/online/

 

How to see your fees

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

 

How to remove the Pay with Refund charge

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-pay-with-my-refund-fees-in-turbot...

 

For help with fees

https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051

 

In the regular Turbo Tax Free Edition, information that you can enter is limited now.  Why do I have to upgrade from the Free Edition?
https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

To go back to the Free Edition you can try to clear and start over https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...

OR There is also The Turbo Tax Free File program which is free for federal and state.  And has more forms than the Federal Free Edition, like Schedules A, B, C , D, E, F, EIC, H, K-1, SE,  etc.

To qualify for the Free File website  you just need to meet one of these 3 things
AGI $36,000 or less
Active duty military with AGI of $69,000 or less
OR qualify for EIC (earned income credit.)

In order to use the Free File program, you have to start it at a special website. Click on the Orange button I Qualify, Let's get Started
https://freefile.intuit.com/

JohnFinch
Level 1

Why was i charged 120 dollars to file my taxes? I have use turbox for 4 years now and not once did i pay to file until 2019 return, Why didn't it let me stay with the basic one? Why did it force me to

This is a very helpful thread and clarifies exactly what I was wondering. When I filed my taxes, it was not made clear that an extra $40 would be deducted because I chose to have the fee processed from my transaction. I'm sure this was in the fine print, but I think that this is another good example of how TurbotTax/Intuit is somewhat an exploitative monopoly. Why was this entire process not more transparent? Why are they allowed to market their service as allegedly free, when it never really is now? Moreover, where are the competitors who could take down Intuit and create a more diverse landscape for this market - hello, capitalism, are you there, it's me? Anyway, I will keep using Intuit until I switch to a real CPA.  

VolvoGirl
Level 15

Why was i charged 120 dollars to file my taxes? I have use turbox for 4 years now and not once did i pay to file until 2019 return, Why didn't it let me stay with the basic one? Why did it force me to

You had to agree to it on several screens before you filed.  Here's a couple.  You have to go slow and read the screens and watch what you click.  You get going fast and it's easy to click on the wrong button to continue.

 

RTF Pay Screen.pngRTF 6 good one.jpg

JohnFinch
Level 1

Why was i charged 120 dollars to file my taxes? I have use turbox for 4 years now and not once did i pay to file until 2019 return, Why didn't it let me stay with the basic one? Why did it force me to

Yeh, it's kind of like running a traffic camera light. I agreed to drive through a traffic intersection, just without paying attention, and there is no due process of law at the end. 😄

cecif806
New Member

Why was i charged 120 dollars to file my taxes? I have use turbox for 4 years now and not once did i pay to file until 2019 return, Why didn't it let me stay with the basic one? Why did it force me to

Turbotax = leeches

Prosnow13
New Member

Why was i charged 120 dollars to file my taxes? I have use turbox for 4 years now and not once did i pay to file until 2019 return, Why didn't it let me stay with the basic one? Why did it force me to

Same thing happened to me - then i noticed, as i clicked 'live help' ... it auto charged me to $120. Though annoying and no warning, I will say having a real CPA review ahead of submitting, makes me feel like I did them 100% correctly  https://turbotax.intuit.com/personal-taxes/online/ click the "LIVE" box and you will see the price increase.  I even called TT to see what was going on, they said oh it's a glitch so no sure if the live help up front was supposed to be free or if the rep didnt know about this backend system price upgrade but makes sense if you enlisted a live CPA to review your documents. 

 

 

 

mrhammitt03
New Member

Why was i charged 120 dollars to file my taxes? I have use turbox for 4 years now and not once did i pay to file until 2019 return, Why didn't it let me stay with the basic one? Why did it force me to

THANK you! just saved $120. 

mh243
New Member

Why was i charged 120 dollars to file my taxes? I have use turbox for 4 years now and not once did i pay to file until 2019 return, Why didn't it let me stay with the basic one? Why did it force me to

I was charged the same and was wondering why also

LindseyLO
Employee TurboTax Specialist

Why was i charged 120 dollars to file my taxes? I have use turbox for 4 years now and not once did i pay to file until 2019 return, Why didn't it let me stay with the basic one? Why did it force me to

Help with reviewing your charges and reducing them if possible has been provided by clicking here.

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Elliearnoldx
New Member

Why was i charged 120 dollars to file my taxes? I have use turbox for 4 years now and not once did i pay to file until 2019 return, Why didn't it let me stay with the basic one? Why did it force me to

They really are scum. Charged me $110, nowhere did I see I upgraded to deluxe. Asked for a refund, didn’t even get an email the case had been closed. I know for a fact a billion dollar company can afford to refund $110 to someone who only makes $33k. I’m never using TurboTax again as long as I live. Leeches. 

NashayLO
Employee TurboTax Specialist

Why was i charged 120 dollars to file my taxes? I have use turbox for 4 years now and not once did i pay to file until 2019 return, Why didn't it let me stay with the basic one? Why did it force me to

@Elliearnoldx In late December of 2017, Congress passed the largest tax reform bill in over 30 years. Almost every individual taxpayer was affected by these changes, as was many businesses. Here is a helpful article, that shows the changes that were made, How will tax reform affect my 2018 federal tax return?

 

With the new tax changes, TurboTax Free Edition (and TurboTax Live Basic) are intended for taxpayers with very simple returns that can fit on the new 1040 form without any schedules. 

 

Depending on what your tax situation was in 2018, you might need to use new tax forms to claim the same deductions, credits, or forms of income. Some of the situations that are now in TurboTax Deluxe and TurboTax Live Deluxe, instead of in Free Edition, include:

Go here for more info on which forms are included in TurboTax Free Edition.

 

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Elliearnoldx
New Member

Why was i charged 120 dollars to file my taxes? I have use turbox for 4 years now and not once did i pay to file until 2019 return, Why didn't it let me stay with the basic one? Why did it force me to

All I filed was three W2s. 

HeatherPLO
Employee TurboTax Specialist

Why was i charged 120 dollars to file my taxes? I have use turbox for 4 years now and not once did i pay to file until 2019 return, Why didn't it let me stay with the basic one? Why did it force me to

Please see VolvoGirl's answer in this thread above to break down the charges:

 

Deluxe is currently $40 (price usually goes up on March 1)

State is also a separate 40 in all versions above the Free Edition

If you select to have the fees deducted from your refund there is an EXTRA 39.99 Refund Processing Service charge (44.99 for California)

See Online prices here (and click on state additional)

https://turbotax.intuit.com/personal-taxes/online/

 

How to see your fees

https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

 

How to remove the Pay with Refund charge

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-pay-with-my-refund-fees-in-turbot...

 

For help with fees

https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051

 

In the regular Turbo Tax Free Edition, information that you can enter is limited now.  Why do I have to upgrade from the Free Edition?
https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

To go back to the Free Edition you can try to clear and start over https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...

OR There is also The Turbo Tax Free File program which is free for federal and state.  And has more forms than the Federal Free Edition, like Schedules A, B, C , D, E, F, EIC, H, K-1, SE,  etc.

To qualify for the Free File website  you just need to meet one of these 3 things
AGI $36,000 or less
Active duty military with AGI of $69,000 or less
OR qualify for EIC (earned income credit.)

In order to use the Free File program, you have to start it at a special website. Click on the Orange button I Qualify, Let's get Started
https://freefile.intuit.com/

 

source

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
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