Why isn't the system taking my document number?

[jeansterbug]

I am trying to file my return for New York State. It requires the document number on my driver's license. It is not taking the number I put in.

[MindyB]

Are you entering the first 3 characters as "IDU" from the doc number? The doc number shouldn't include "IDUSA".  Some other users experienced errors with incorrect issue and expiry dates, so double check they are correct and not swapped as well. 

For more information, see Where do I find my document number so that I can e-file my New York return?