Why is my payment confirmation not going through?

[catesfamilyof4]

credit card info is correct. card option is selected. I clicked "confirm payment" but nothing happens

[LindaS5247]

If your payment is not going through I have listed some steps below that may correct this issue.

You can try:

• Logging out and back in to force a refresh. 
• Clearing your browser's cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
• Try using a different Web browser
• Make sure your internet connection is strong

You can contact TurboTax Customer Service using this link: Turbo Tax Customer Service or you can call us at 800-446-8848.
 

Also, please see the Help Article here for help in troubleshooting a Payment Error. 

Please return to Community if you have any additional information or questions and we would be happy to help.