Why does it keep saying that it’s hit a snag when I go to file?

[AlexanderS08]

Try logging out, closing out your browser, and coming back in. If that doesn't work I will recommend you clear your cache and cookies!

Solved: You may have to clear your cache and cookies , som ...

[murphyse2]

@AlexanderS08  I am having the same issue; I have tried all of the above and linked suggestions, with no success.  What should I do?

[AlexanderS08]

Can you try using a different browser? For example if you are on Internet Explorer, can you switch to Google Chrome?

[LeonardS]

You should clear your browser's cookies and cache. This may be the cause of your problem.  If this does not resolve the issue post any additional information to this thread.

[murphyse2]

Cookies and cache have been cleared.

I have tried three separate browsers, on three different devices.

I have logged out on all devices.

I have tried all the suggestions available on this site.

Why will TurboTax not resolve this issue?

[LoriCrosby]

I am having the same problem.. Did you figure it out?

[murphyse2]

@LoriCrosby  nope, no one would help me, they wanted to make me pay to get help. 

I was forced to cancel everything and file with H&R Block. Soooo much better!

I will never use TurboTax again after this experience. 

[thisisBS2019]

I too have tried all the suggestions, used turbo tax for at least the last 7years never had an issue but will probably figure use something else for next year. I need some real help to get my taxes filed.

[MrBernhizzle]

That would be all fine and dandy if it actually began to work after 60-mins. It's been 3-days now, same error. When will this be fixed?

[SForrestLO]

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. Ensure you are hard-wired and not using Wifi. You may need to clear your cache and cookies.

Please see these TurboTax FAQs for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ

To clear your cookies use this TurboTax FAQ

[bobsully53]

I'm having the same problem.  I am currently waiting 60 minutes to see if "something" frees up the process at Intuit.  Tech support was polite, but we ran the the gambit of suggestions with no help or understanding of just want the problem truly is.  I've used Turbo Tax for years, but I guess all good things come to an end.  We will see in 60.

[DaveF1006]

To clarify, just one quick question.  Did you clear your cache, cookies, and browsing history from your browser?

[bobsully53]

Yes I cleared cache, restarted, tried a different browser, waited over 60 minutes as instructed by tech support.  Both browsers Safari and Chrome failed with the same error.

[EbonyL122824]

Are you using the mobile app or are you on a Mac computer? Changing browsers may help as well.

@bobsully53