Why can't I get technical support???????????????????? Turbotax is not remembering my selections and keeps asking me the same questions over and over.

[mburns2]

Also keep receiving error 'something went wrong' when trying to add income

[CatinaT1]

Make sure you are not logged into TurboTax on more than one device. 

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

Also, make sure you have ran all updates. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

[mburns2]

Hi,

Thank you.  I have already tried everything.  I saw other people are having the same issue.  When logging in, no matter which browser I use, it makes me answer all the questions and choose a program again.  Then it does that a second time.  It's happened to me all day today.  Then, it will not allow me to edit my K1 info.  It also keeps saying 'something we wrong' when trying to add rental income.  There is a problem with Turbotax.  Is it being worked on?  Since there is no technical support via phone, how can I get this situation resolved?

[CatinaT1]

Are you still experiencing this problem?

Make sure you have ran all updates. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

If you still are not able to solve this, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service