Where is the TurboTax Self-Diagnostic Tool?

[kellykero]

The old link I had for the tool states it has moved, but I cannot seem to find it anywhere.  It used to be "turbotax-self-diagnostic-tool-for-windows-installation-assistance".  

Thanks in advance.  

[DoninGA · Accepted solution]

It may no longer be available.  The last post for someone using the tool was from 2017.

See this TurboTax support FAQ to Troubleshoot installation and running TurboTax for Windows - https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-...

Your best bet is to contact TurboTax support for assistance with any installation issues.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[kellykero]

I have it installed on my computer and it worked this year, but it appears to be obsolete.  I was able to open the application, but received, "Not Responding" when I tried to run a scan and/or the program shut itself down.  

Thank  you.