You'll need to sign in or create an account to connect with an expert.
Log off, and then back in on an entirely different browser.
and don't use a phone if that's what you are using........
You may need to clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. Please see the below TurboTax FAQ for instructions for each:
See here for instructions on clearing your cookies.
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
See instructions below for clearing your cache:
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
tinasmith1
New Member
nomad
Level 1
Crystal A
New Member
Ofelia m
New Member
NeUnhappy
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.