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M-MTax
Level 13

What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.


@vetz76 wrote:

"For the most part, they make a decision and primarily stick with it regardless"

And that kind of attitude is what bit Cracker Barrel in the ass!


LMAO. Intuit's business is a far cry from the likes of Cracker Barrel.

What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.

Same deal, both have customers and they are the ones who pay the bills, not listening or respecting them doesn't always end up well for the company.

M-MTax
Level 13

What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.


@vetz76 wrote:

Same deal...


Nope, not the same deal. Cracker Barrel just sells food; it's just a restaurant.

 

Intuit is a tech company with a lot of profit centers and TurboTax is one of the smaller components.

What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.

TurboTax  Revenue is around $2Billion, 40% of Intuit's Consumer Group's revenue. So that is significant and does demand attention from that specific branch of Intuit.  But looking at overall TurboTax Desktop sales it is around 4.5M units vs Online sales at ~35M.  So I think that probably shows why they would probably not care about Desktop sales lost to win10 customers who refuse to upgrade or use the online product.  I also think it indicates the dedicated Desktop product could go away in the next few years as more people transition to the online product.
https://investors.intuit.com/_assets/_0e9364d600f1fd9b45ed44dbc2a848cd/intuit/news/2025-08-21_Intuit...

M-MTax
Level 13

What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.

That is correct, but then it's $2 billion out of ~$19 billion in total revenue.

 

Further, (a) it's clear that desktop is lower margin than online and (b) what's contributing to higher revenue and margins are the services offered, such as Live Assisted and Full Service.

What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.

" $2 billion out of ~$19 billion in total revenue" <-- True, but each division within the company has to justify their existence. Corporate doesn't really care about individual products, but instead that each group is making money. So TT is really important to that specific group that actually creates/manages/sells TT.

M-MTax
Level 13

What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.


@skramblr wrote:

.....So TT is really important to that specific group that actually creates/manages/sells TT.


I agree but then those folks are focused on the, " Increased.......TurboTax Live....revenue 47 percent...", and not whether a bunch of users are pissed that TurboTax desktop won't work with Windows 10.

What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.

We have a difference of opinion; business is business no matter what form it takes or what's being sold!

M-MTax
Level 13

What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.

I generally agree but some companies are involved in more than one and it's only natural to concentrate on those that are generating the most revenue and profit. 

 

In Intuit's case, that is NOT TurboTax.

What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.

I don't think you know how big companies work. They have divisions/groups that are basically independent business units with a budget and products. The consumer group's revenue is 40% TurboTax, so obviously it is a major priority for that group and they most definitely are spending money on it. Its ridiculous to insinuate the larger Intuit corporation that derives 10% of it's revenue from TT would ignore/deprioritize it. $2B in TT revenue is a lot of money to ignore. 

What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.

Turbotax Online+Live combined is $4bn rev.  Desktop rev is $200mil, that's the bit they're ignoring because it's declining 5% while everything else they do grows 10%.  Note in the earnings statement they refer to yielding market share on "low average revenue per share users".  i.e. they don't mind losing desktop (and even some online) users as long as revenue is growing at a clip elsewhere.  Mailchimp moves the stock price, not Win 10 desktop decisions. 

M-MTax
Level 13

What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.


@skramblr wrote:

I don't think you know how big companies work.


No, I actually do know how they work, but you apparently do not.

 

FYI, if they evolved to the point where they were "basically independent business units", they would likely be spun off. It's clear that what @baldietax wrote pretty much says it all.

What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.

I hope that we can all agree here that no matter what us little people in tax-paying land know (or don't know) about business revenue, the "folks" making decisions about the future of the TurboTax product line are NOT using that product to do their own taxes!  Paying taxes is a little people problem.  Those "folks" pay their "people" (accountants, CPAs, and tax attorneys) to do that for them.

 

I'll add my own on-topic rant here on the subject of Windows 11 being a POS:  Those of us who have used Windows for decades see all the still-remaining cracks under each coat of fresh paint that Microsoft has applied to each major release of Windows.  It's this pile of unfinished design work that belies M$' real motive for each release: "brand new shiny" sells more units!  They don't give a bug's arse about beautiful underlying design (and therefore there's no way they could create beautifully functional code, hence a never-ending stream of security updates).

 

Here's a great article from the developer of tiny11, a set of PowerShell scripts that aim to trim most of the bloat out of Windows 11.  His article digs deep into the underbelly of the latest Windows 11 GUI to reveal a mish-mash of design elements that stretch all the way back to Windows 3.1:

 

https://ntdotdev.wordpress.com/2023/01/01/state-of-the-windows-how-many-layers-of-ui-inconsistencies...

 

Most of us old-timers notice this cobblework, some of us get truly annoyed by Microsoft's lack of effort, and a few of us wistfully ponder questions like "how many more major releases will it take for Microsoft to finally move all the legacy Control Panel functionality into the consolidated Settings app?"  I think the answer is that M$ will never get "it" done, as the priority is not beautiful design, but cornering the desktop computing OS market.

 

I know that for myself, "I'll give up my Windows 10 when they pry it from my cold dead hands" is a conscious reaction to not having any control over Microsoft's ugly design decisions.  But eventually the whole application world will just move on (thanks Intuit!), and like @baldietax has mentioned here many times, it will become impossible to resist the force of nature that Microsoft has made itself out to be.  The 800 pound gorilla always gets its way in the end.  🦍

 

Yes, we can move to macOS or Linux for a more consistent design experience (and of course to avoid the rampant spyware in Windows).  But both platforms are dwarfed by Windows' market share on desktop and laptop PCs, and as a consequence most commercial software development for that market starts (and typically ends) with Windows.  (I think it's a miracle that Intuit ever released a Mac-specific version of desktop Turbo Tax, but they probably did that for their "people" who actually do their taxes...)

 

Desktop virtualization products have come a long way from the original Connectix Virtual PC for System 7.5 on Macintosh.  I would encourage anyone with a bit of spare time to come up to speed on this topic.  Oracle VirtualBox is free open-source software and does the job for me.  I will continue to run all of Intuit's products in a Windows 11 (ugh!) virtual machine, only when I need to, and from the comfort of the "real" operating system running on the bare metal of my PC.  For now I will keep Windows 10 as the underlying host operating system, but I can move to Linux or macOS whenever I finally get fed up with Microsoft's antics.  Virtual machines are entirely portable and can be moved to a new filesystem or new hardware as simply as copying files in Explorer or Finder.

 

Cheers everyone!  🍻

M-MTax
Level 13

What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.


@JohnQT wrote:

I know that for myself, "I'll give up my Windows 10 when they pry it from my cold dead hands"....


Windows users (mostly) have been invoking that line since Windows 2000 Pro, which then evolved into Windows XP, and then Windows 7, and so on. It will never end; change is resisted, ipso facto.

What is hell is intuit doing telling me I have to upgrade to Win 11, I don't want that POS, they said it's for security, That's OK, i'll take my chances with Win 10.

Let's just agree to disagree. 30+years in the tech industry and it works exactly how I stated (in my experience). Also, the corporation would not spin off a the most profitable groups <-- that's where the corporate money comes from.  Instead, they spin off the under performing groups or groups that no longer contribute their long term goals/objectives. (IE, Computer company spinning off the HW division to focus on SW & Services).

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