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Level 1
Jun 6, 2019 5:44 AM UTC
Question

What does accessed mean?

My refund is being accessed what that mean?

    88 replies

    Jun 6, 2019 5:44 AM UTC

    Anytime a change has been made to your account or your tax data has been downloaded, Turbo Tax will notify you in order to make sure that only you have accessed your secure Turbo Tax information.

    Learn more about how Turbo Tax safeguards your data and information here https://turbotax.intuit.com/best-tax-software/secure-online-tax-prep/

    Level 2
    Jun 6, 2019 5:44 AM UTC
    So when will my refund come
    Level 2
    Apr 27, 2021 2:25 AM UTC

    Can't reach GreenDot Bank.

    How to get my money from the Bank Card

    Level 2
    Jul 14, 2019 11:21 AM UTC
    My refund has ben accessed can you help me with that Please Thanks
    Level 2
    Jan 22, 2020 7:36 PM UTC

    I just got an email saying your taxes has been accessed about 20 mins after I filed, but what do jt mean.

    SusanY1
    Alumni - Intuit
    Jan 22, 2020 8:07 PM UTC

    TurboTax is letting you know that someone (you, in this case) signed into your TurboTax account.  This message is sent to you on the off-chance that your account was accessed without your knowledge.  This most often occurs when you login using a different device or computer than you used the last time you logged in.  

     

    @CRae0881

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    Level 2
    May 16, 2020 5:48 PM UTC

    I received the notice my account (3 years returns) were accessed and gave a number to call at TurboTax.  But nobody in support works on the weekends.  I now have a possible identity theft because TurboTax was hacked and I am waiting around.  

    JohnB5677
    Alumni - Intuit
    Jan 23, 2020 7:02 PM UTC

    This is a safeguard that is built into TurboTax. 

     

    If you "ACCESS" your tax return from a location that TurboTax doesn't know you will get a message or Email stating that this happened and that you should contact us if it wasn't you.

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    Level 2
    Jan 26, 2020 6:55 PM UTC

    When will my refund come

    EbonyL122824
    Level 9
    Jan 26, 2020 9:35 PM UTC

    Once the IRS begins processing your tax return, on or after opening day of January 27th, you should receive your refund within 21 days of acceptance. After January 27th, you can begin tracking your refund.

     

    To track your Federal refund, visit the Where’s My Federal Refund? site here: https://www.irs.gov/refunds

    Updates are made daily, usually overnight. You may also download the IRS2Go app to check your Federal refund status.

     You can track the status of your state return by following the directions in the following TurboTax FAQ.

    https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

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    Level 2
    May 26, 2021 1:45 AM UTC

    If my federal taxes are filed by mail and accessed does that mean I am waiting on a refund and it has been accepted

    Level 2
    Feb 3, 2020 3:57 PM UTC

    When will I receive my refund 

    SusanY1
    Alumni - Intuit
    Feb 3, 2020 4:10 PM UTC

    Most taxpayers receive their refunds within 21 days of filing their return if they have elected direct deposit.  Taxpayers who have requested a check usually have their check mailed within four weeks. 

     

    If your refund contains the Earned Income Tax Credit or the Additional Child Tax Credit, federal law requires that your refund cannot be processed until the middle of February.  

     

    You can check the status of your refund at this link, 48 hours after your return has been accepted by the IRS: Where's My Refund?

     

     

    @Bazinaw0607

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    Level 12
    Feb 3, 2020 9:55 PM UTC

    @Bbjw54 did you have an additional question?

    Level 2
    Feb 5, 2020 2:43 AM UTC

    Hello , I filled my taxes on 2/2 and my return still pending. is more that 48 hours . in addition, i got an email that my return was accessed. Is something to do with this situation ? is pending because was accessed. I open my return several times to check the status, I accessed my own return.

     

    Level 11
    Feb 5, 2020 3:02 AM UTC

    The average time frame for returns to be accepted or rejected is 24-48 hours.  

     

    It's not unusual for it to a bit longer than that so I wouldn't be concerned at this point.

     

    The TurboTax system automatically sends emails when an account is logged into, or when a return is opened. If you logged into your TurboTax account and opened your return, then you accessed the information. 

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    Level 2
    Feb 18, 2020 6:38 PM UTC

    Need help filling my taxes....

    ColeenD3
    Alumni - Intuit
    Feb 18, 2020 6:43 PM UTC

    @Ctclc

     

    If you have a specific question, maybe someone here can help you.

    Level 2
    Feb 17, 2022 3:27 PM UTC

    why did my taxes get accessed what does that mean

    Level 14
    Feb 24, 2020 4:57 AM UTC

    Would you please clarify where you saw this, was it an email from TurboTax or on Where's My Refund?

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    Level 2
    Mar 22, 2020 5:40 PM UTC

    Can someone please tell me what that word means  it’s spelled accessed?

    Alumni - Intuit
    Mar 22, 2020 7:48 PM UTC

    @fumando360

    In this context, "accessed" means that your account has been logged into, or a return has been opened.

    If you logged into your TurboTax account and opened your return, then you accessed the information and therefore that is the reason for the email you received.

    The TurboTax system automatically sends you an email whenever your account has been logged into, or when a return is opened.

    If you want to see your account activity, please see the TurboTax Help article How can I check the activity in my TurboTax account? for guidance.