Uploaded W-2, provided all details, completed both federal as well as state sections, reviewed and paid amount. All data wiped off when trying to import old .tax file

[premchand2t]

If I go back, it asks me start from the scratch again. Do I have to fill all the details and pay again?

[LindseyLO]

Are you logging into the account using the same credentials? This can sometimes happen when people have more than one account. More assistance with doing so has been provided by clicking here. If this still does not work for you please let us know. 

[Opus 17]

Yes, you have to start over.  Uploading a prior year data file must be the first thing you do, if you plan to transfer your file. 

[xmasbaby0 · Accepted solution]

You cannot transfer the 2020 tax file AFTER you enter new 2021 data.  You have to do that 2020 tax file transfer first before you enter any new 2021 data at all.   Trying to do that after you entered 2021 information wiped out what you had entered.

How to transfer last year’s return? https://ttlc.intuit.com/questions/1900883

[premchand2t]

Thanks, that helped 🙂