Turbotax running slow after state tax import

[elgregas]

Everything was running fine with Turbotax until I loaded the California State Tax Form.

Now it is very sluggish. Takes several minutes to make each entry.

Any thoughts?

Thanks.

[Cass0317]

If you are using TurboTax online, I would suggest the options below to fix this sluggish issue:

• Check your internet connection, then try to logging out and sign back into the program. 
• Also, try clearing your cache and delete your cookies and signing back into the program.  
• You may also try a different browser.  

[elgregas]

No, I am running on desktop.  Thanks. 

[CarissaM]

Please ensure the Desktop software is up to date as well. You can run a manual update by following the instructions here. 

If you need immediate assistance, please click here to contact customer support. 

[elgregas]

Yes, I have done an update. Still slow. 

I will contact customer support.

Thanks.