If you are locked out of your account you can retrieve it.
The following link has a form you can fill out to help retrieve your account.
Account Recovery Request for your TurboTax Account
If you continue to have difficulty, please contact TurboTax support for assistance.
What is the TurboTax phone number?
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"