Turbotax Installer for Windows

Forum|Forum|5 years ago
November 20, 2020
2 replies
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As I have done during the last several years, I paid for this year's on November 5. On November 13 I received a message, "your order is ready". So, I downloaded the 2020 Turbotax program's Installer, and saved it on my desktop. I clicked on it there, and my Windows 10 computer asked whether I will allow the progam to make changes on my computer. I clicked on "yes". For a moment, my screen went blank and then my desktop returned. I was never asked to input the code I was told I'd need. Anyway, despite my waiting a half hour, the program did not install. I repeated my attempt twice and it did not install with its icon on my desktop. (My computer contains several previous year installations. I checked and this year's was not there.)

I hope someone can help.

Anonymous

what version of windows 10. there was a report that a certain version was causing installation issues. contact support

5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact

NCperson

Level 15

@12309 - the install issue I experienced related to Windows version 20h2, but for me the program installed correctly, and obtained all the updates.... the problem is that once all that occurs, the activation screen is supposed to launch and THAT is the problem I reported with 20h2. per the 800 tech support folks, it's a known issue that they are working on.

NCperson

Level 15

The NEXT problem:

After I got it to install, I was asked to enter the license code. I went to my Turbo Tax Account where it was displayed for my Turbotax Advantage Delux Tax Year 2020 Win Download. (I obtained and saved a Print-screen.) I entered that code and was told it is "not valid. Error Code 605." ( I saved a Print-screen of that page also.)

I will be glad to show tech support the two Print-screens which prove that I entered the code corectly and that it was not accepted.

Is there any way I can send them to document that I sent what I was told to send and it was not accepted?

Thank you.

did you copy / paste the code ? Suggest not typing it in free-form.....(there is a button you can click in your turbo tax account to place it on your clipboard)

nogeek7

Level 2

is there an answer to this issue? [blank white activation screen when trying to load 2020 turbotax deluxe]. please share

DoninGA

Level 15

@nogeek7 wrote:

is there an answer to this issue? [blank white activation screen when trying to load 2020 turbotax deluxe]. please share

Another user posted this fix. See if it works for you -

change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
launch TT and the activation screen should launch. copy / paste in your activation code. you should get the 'all set' green check mark
change your resolution back to what is was originally.