As I have done during the last several years, I paid for this year's on November 5. On November 13 I received a message, "your order is ready". So, I downloaded the 2020 Turbotax program's Installer, and saved it on my desktop. I clicked on it there, and my Windows 10 computer asked whether I will allow the progam to make changes on my computer. I clicked on "yes". For a moment, my screen went blank and then my desktop returned. I was never asked to input the code I was told I'd need. Anyway, despite my waiting a half hour, the program did not install. I repeated my attempt twice and it did not install with its icon on my desktop. (My computer contains several previous year installations. I checked and this year's was not there.)
I hope someone can help.
