TurboTax did not file my 2023 tax return despite me paying.

[xmasbaby0]

@pollygurl12 TT will not pay your penalties.  It was up to you to follow up and make sure that your return was e-filed successfully and to watch your own bank or credit card account to make sure your tax due was paid.  Paying your TurboTax fees doe not file your tax return.   You have to go all the way through the FILE section to click the big orange button that says "Transmit my returns now"----and if you did not do that, you did not e-file. Only you can click that button.    And....after you e-file, you have to watch your own emails to see if the return was accepted.   

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

[pollygurl12]

Not that I asked you. However, I did in fact file through them, I did in fact receive an email that said "You Did it! Your all FILED for the year!" So if I didn't file why would I get the email. Why would it show me my tax document to download. Why would someone pay the fee amd not complete the return. That's ridiculous. I've filed through them since 2012. I know how to use it. I'm sorry but I don't sit and watch my bank account penny for penny or my email. I entrusted them. TT does in fact pay for penalties and fees if it was their error, which I am trying to prove through them now. You sound a lot like them too, putting the blame back on the consumer. You probably work for them. Have the day you deserve.