Turbotax Desktop Closes Unexpectedly when Printing Final Forms Required for Filing

[LG468]

In the Turbotax Deluxe desktop software, after e-filing federal and state, under the File, Save for Your Records tabs, there is a prompt that says, "Even though you e-filed, don't skip this paperwork. These are items required by the government to complete your returns." 

When I click on the, "Print Required Forms," button, the software closes unexpectedly. Is there another way to access the forms that I need to file with the state? Additionally, the New Mexico, form TRD-41406, New Solar Market Development Tax Credit Claim Form, which I uploaded along with the letter from the state is not in the set of documents when I reviewed the PDF copy of the forms that Turbotax filed.

Is there any other way to access the forms I need to print or to prevent the software from exiting? Any assistance would be appreciated, thank you in advance.

[CarissaM]

Please try to manually update the software by following the instructions here, as this can resolve the issue. 

Please let us know if this does not work. @LG468 

[LG468]

@CarissaM The directions provided were for manually updating for a Windows machine, but I did find these directions, How to manually update for Mac, and that did not resolve the issue. I also ensured my operating system was updated to the latest version, Big Sur, Version 11.7.5, and that did not resolve the issue either.

Is there something else I should try?

[MichelleLO]

Please reach out to TurboTax Customer Support for assistance with the issue you are experiencing.

What is the TurboTax phone number?