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civres
Level 2

Turbotax Deluxe 2019 keeps generating "stopped working" error message, quits, and restarts

Turbotax Deluxe 2019 keeps generating "stopped working" error message, quits, and restarts; then does it again and again. Began yesterday 5/15/20 and still doing it today. Tried updating, no help. Running Windows 7.

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‎May 16, 2020 11:10 AM
last updated ‎May 16, 2020 11:10 AM
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3 Replies
kjhamernik
New Member

Turbotax Deluxe 2019 keeps generating "stopped working" error message, quits, and restarts

This is same for me.  No problem before and now I cannot move forward. This needs fixed soon.

‎May 18, 2020 8:51 AM
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brapp
New Member

Turbotax Deluxe 2019 keeps generating "stopped working" error message, quits, and restarts

having the same problem

‎May 20, 2020 5:49 AM
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CatinaT1
Employee Tax Expert
Employee Tax Expert

Turbotax Deluxe 2019 keeps generating "stopped working" error message, quits, and restarts

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
‎May 20, 2020 7:22 AM
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