TurboTax Charges

[user17724839140]

After my taxes were completed and ready for review, I reviewed the return and proceeded to checkout.

At checkout, the order summary showed a total of $183, broken down as follows:

• TurboTax Online Expert Full Service 2025 (2025 federal filing): $119

• TurboTax Online State 2025 (2025 state filing): $64

• Total due: $183

I then entered my billing information and authorized payment for $183. However, the order confirmation reflected a charge of $619.44, and my payment was processed for that amount.

The post-payment breakdown shows:

• TurboTax Online Expert Full Service 2025 (2025 federal filing): $519

• TurboTax Online State 2025 (2025 state filing): $64

• Subtotal: $583

• Total with taxes and fees: $619.44

At no point prior to authorizing payment was I informed that the amount due was $583 (plus taxes and fees). Had I known the total cost to file would be $619.44, I would not have used TurboTax’s services.

[xmasbaby0]

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)