turbo tax for windows 11 won't start

[al-r-werner]

I'm trying to install Turbo Tax Deluxe on Windows 11 but after installing, when I start Turbo Tax the application crashes and then exits. I verified that I have C++ library installed 14.42. I have done a repair of the installation and also uninstalled and redownloaded and re-installed all with the same results.

[xmasbaby0]

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

[al-r-werner]

After a lot of searching on other forum I came up with a resolution.  I uninstalled my already installed version of "Visual C++ 14.40".  I also uninstalled Turbo Tax 2024 and then reinstalled.

Once I installed TT 2024, I was shown the screen that indicated that Visual C++ was being installed (which the first time I installed it, did not happen". 

Everything works now.

I also noticed that Visual C++ 14.42 IS NOT a replacement for 14.40.  The installer need to have 14.40 and not a newer version.

[tsanne]

Brilliant! I had VC++ 14.40 installed already. But I uninstalled it and redownloaded TT, installed again and it worked. Due to your post, I only had to hunt around and troubleshoot for an hour. Thank you!

[gsk2]

The fix of uninstalling Visual C++ and reinstalling it TT 2024 works. But it was working for a while, but i have not touched it for over a month. And all of a sudden today it wont start. Is this going to happen again after som Windows update?

[sharsuz]

THANK YOU SO MUCH!  Your trick worked after blowing an hour and a half trying other things.  God bless you!!!!