Turbo tax filing fee

[sterlingunicorn]

I don't understand why I'm paying this fee when it says on the box that if I buy this product, I file for free.  I bought the product and you are still charging me.  I don't get it!

[xmasbaby0]

Are you referring to the state e-file fee?   You have the software to e-file federal and to prepare a state return, but e-filing the state is $25.  You can easily avoid the state e-file fee if you print and mail the state return instead.

[xmasbaby0]

Or-----did you use online TurboTax by mistake instead of the download?    Did you download the software and enter the license key, then update the downloaded software, and launch it from your own hard drive?   Or....did you get confused and log on to online TT?

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...