Turbo Tax 2023 created corrupt pdf files

[casey196]

I am disappointed that I used turbo tax for almost 20 years and last year the product turned sideways. I was unable to print or email pdf files as they were corrupt. Sad, sad, sad. I’m going to have to switch to a different company moving forward. 

[xmasbaby0]

Did you seek help from customer support?

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

[dmertz]

I can find no other mention of such a problem on any of the forums here, so your situation seems to be unique.  That makes it very unlikely to be a problem caused by TurboTax.  If you used the CD/download version of TurboTax, try opening your tax file and saving a pdf file again.  If you used the online version of TurboTax, try downloading and viewing the pdf using a different PC.

[taxlady28]

There was no problem with 2023 TurboTa producing corrupt pdf files.  This is something with your pdf reader an security on your computer.

[asskickertx]

This is happening to me also both for 2023 and 2024 versions. I just saved my tax file using Turbo Tax business 2024 and then tried to open it and got the file is corrupt message. This has nothing to do with a browser ok so please put someone that is technically proficient to respond to this.  The 2023 file I tried to pull up also Turbo tax said it was corrupt.  I tried this action using both TurboTax 2023 and Turbo Tax 2024 and same exact issue.  Also when saving a K1 it uses the same file name and replaces the previous file from another business.  Please fix this and let me know when it is fixed to I can re-save my previous K1  Thank you.  

[MarilynG1]

Here's more info on Corrupted Files.

Yes, if you import an additional K-1, you need to rename the file, or it will overwrite the original one.

Here's how to Contact TurboTax Support for more help. 

@asskickertx