Trying to get a Federal Review. It keeps going to state return. How do i get a federal review?

[dhfishin]

Every time I click on Federal Review, it takes me to "You've already got a head start on state taxes". I have gone through the State tax section and said I am done with state.

[DoninGA]

Then just click on Review and it will go through both the federal and state sections.

[dhfishin]

I click on Federal Review

It brings me to "You've already got a head start on state taxes"

I click on "Let's get started"

It brings me to "Status of your state returns". It shows my state return as "started".

I click on "Done with State", then "Let's finish MN Now"

Brings me to "You've already got a head start on state taxes"

It brings me back to "You've already got a head start on state taxes"

I click on "Let's get started"

It brings me to "Status of your state returns".

[DoninGA]

@dhfishin That's weird.  Ok, try clearing cache and cookies on your web browser to see if that helps. 

See this TurboTax support FAQ for clearing cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/...

See this TurboTax support FAQ for clearing cookies -  https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US...

[dhfishin]

I just cleared all of the cache in the Chrome browser.  Same result.

[DoninGA]

@dhfishin You indicated this happens when you click on Federal Review.  I just went through my test online return and did not see what you reported.

On the Turbots online menu screen on the left side of the online program screen, just below State Taxes is a link labeled just Review.  What happens when you use that option?

[dhfishin]

I went through the review and when it came to the state, I went in and edited/added some things. It brought me to where you place the order, and I was able to get to through the federal review. There must have been some piece of data required on the state side that wasn't there, although there wasn't anything to tell me what it was.

Thanks for your suggestions.

[majaba1999]

I am having the same issue

[MonikaK1]

Are you still experiencing a problem getting to Federal Review? 

If you are being prompted to complete entries on your state return, you can continue with that. When you are ready to proceed with filing, you will be prompted for a final Federal review.

If the program is hanging up in a particular area, you can try logging out and logging in again, trying a different browser, or clearing your cache and cookies.  

@majaba1999