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Trouble uploading from Schwab. I got the same message last weekend and this weekend.

Message from TT: "Something unexpected happened and we can’t connect to Charles Schwab & Co., Inc..

Try again in a few hours. (0000)" 

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4 Replies
MarilynG1
Expert Alumni

Trouble uploading from Schwab. I got the same message last weekend and this weekend.

Have you tried disabling all anti-virus software?  Sounds like a connectivity issue.  Here's How to Turn Off Anti-Virus Programs.

 

You can Contact TurboTax Support for more help.

 

@AndrewFurman 

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Trouble uploading from Schwab. I got the same message last weekend and this weekend.

this has nothing to w anti/virus. This is all about Schwab having a "composite" 1099 that is not readable into TT. 

leahgold2
New Member

Trouble uploading from Schwab. I got the same message last weekend and this weekend.

Have you called Schwab? I received that message last weekend also, but I called and the agent helped me connect. Then TT downloaded the consolidated 1099 as usual.

Trouble uploading from Schwab. I got the same message last weekend and this weekend.

Just spoke with TT support. I finally got TT to upload it at the Wages & Income>Investment Income> "Add" (Schwab). I had been unable to get there previously, as it was not giving me the sub-window.  

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