To protect you from identity theft, your tax return is currently being reviewed. To help us process your return more quickly, verify your identity and tax return inform

[CatinaT1]

Here is an FAQ about handling identity verification requests from the IRS.

If you have not received a letter yet, you will be.

[Aaronl88]

Same for me. Dealing with the IRS is a nightmare, especially if they owe YOU money

[andre2867]

Good news! I did mine through H & R but got the same message around end of January, even though it was “approved” a week prior. After about 2 weeks, the message just went away on its own and said “processing” and gave me a date for ETA of deposit. As of 2 days ago I’ve received my funds. No letter received, must’ve just been a glitch in the system. Hoping the same for you all. Best of luck 

[Aaronl88]

I filed mine too at the end of January. Hope I have the same situation as you!

[CellaAngelique]

I check the IRS2GO app DAILY in hopes for the status to change and finally today they approved my refund and im getting it next week!! Crazy how when i spoke with someone from the IRS they said the case to identify myself has been closed since Feb 8th and she said i would get my refund 9 weeks from the 8th… this is the 3rd time someone from the IRS has told me the wrong info. ALSOOO they never even sent out a letter either for a control number that was showing i needed on I.D ME to verify my return. My brain cant brain anymore after this. The IRS is a hot mess. 

[Tammy801]

Any updates?

[CellaAngelique]

I check the IRS2GO app DAILY in hopes for the status to change and finally today they approved my refund and im getting it next week!! Crazy how when i spoke with someone from the IRS they said the case to identify myself has been closed since Feb 8th and she said i would get my refund 9 weeks from the 8th… this is the 3rd time someone from the IRS has told me the wrong info. ALSOOO they never even sent out a letter either for a control number that was showing i needed on I.D ME to verify my return. My brain cant brain anymore after this. The IRS is a hot mess. 

[Fiiiig]

Just checked my status on the IRS website not thinking there was gonna be anything and was still gonna be stuck on the previous alert but looks like mine got approved and is set to be deposited this Thursday and never got a letter! Could have been a glitch like everyone was saying. If you didn’t call the TPP phone number I would recommend doing so… I’m not sure if this had any impact or helped but I was able to verify over the phone with someone. Hope it works out for everyone

[montpyt]

What is the TPP phone number so I can call?

[Fiiiig]

For some reason it goes away when I put it in but if you Google TPP phone number it’s the first 1800 that pops up 

[Tammy801]

What did you tell them? Everytime I called to verify, they keep saying that I have to wait for a letter if I get one or to call back next week after the 21 day window?

[Matt hew]

So 21 days went by still no letter they said I would get now they say it was sent out feb 9th and I’d have to wait 21 days from that point to call again ... won’t let me do over the phone they said. Has anyone gotten passed any of this yet?

[nnikolynn]

I’m in the same boat. It’s been a 5 weeks since I filed and at least 3 since I requested they RESEND the verification letter. I called the IRS number this morning and after almost 40 minutes was told I couldn’t do anything with them over the phone until I got the letter and my only option was to continue waiting.  

[Matt hew]

Update: finally received my verification letter I put in my 14 digit code .. then wanted me to put in my adjusted gross income my refund amount and my last 4 of bank account number… let’s hope this is all I have to do I’ll update if anything changes 

[Tammy801]

What does the letter look like? Does it come in the standard IRS white envelope? I was told I have to wait for the letter and I called at least 10 different times today.