They rejected my form 8962 for wrong numbers but turbotax entered those numbers

[Fairy777]

Exactly! I had someone at customer service when I called you know a Tax Expert...yea right.....tell me I could change that myself. I told her no I can't and she argued with me on that! She didn't like my choice of words I gave her either. So I hung up and filed with a different company.

[Fairy777]

Yes if it was rejected cause and you had the fees taken out of your refund. Not filing with the.meams they can't get their money! If you paid by credit card and decide to refile with another company make them refund you.

[oceanisland]

I also refiled with H&R Block last night. I was accepted in 2 minutes and paid less. I haven't requested my Turbo Tax refund yet, but I'm going to. I've been with TT for 10 years. I'm DONE with them. They knew about the problem and still allowed people to file (while blaming the IRS) causing ENORMOUS stress and frustration. 

If you want peace of mind, file elsewhere. However, we do run the risk of not being refunded, but I don't care. I feel better knowing my return is with the IRS and my refund is in the queue for payment. 

THANK YOU TO ALL OF THE AMAZING strangers that helped out with this nightmare. ESPECIALLY FAIRY777!

[oceanisland]

Here is the link I received from Customer Support to request a refund. 

https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...

The woman I spoke to (Ami) was really kind. I did suggest for TurboTax to add a disclaimer about Form 8962 alerting people not to file until they fix the logic/programming. Hope this helps!

[Fairy777]

You are more than welcome! I tried once I got all of the right info especially from the IRS!! Yes I called them!!!!

[oceanisland]

You are the BEST! Have a great day!

[djwdjw]

Interestingly, I tried H&R Brand X and they have the same issue (IRS) and can't submit the return until on/after an update on 2/3/2022.

[oceanisland]

I don't know what H&R Brand X is. They offered Free Online, Deluxe, Premium, Self Employed and Business.

I used Deluxe Online for only $29 (and many others) without a problem. You might want to give that a try.

[Jensmom]

This is bull**bleep** I paid turbo tax to double check my forms for errors they guaranteed none 4 days after efile I get this bull**bleep** response rejected I think turbo tax owed me a refund on their fee my tax forms had errors not something I did wrong 

[Jensmom]

8962 006 what’s this nonsense???! I think just something to delay refunds further they probably got an abundance of efiled taxes and had to create a bogus rejection 

[oceanisland]

Sorry, my friend! Join the crowd! I requested a refund and still waiting to hear back from TT. Good luck!

[Jensmom]

I think a bogus rejection due to turbo tax submitting thousands of prepared taxes on 24

[oceanisland]

Nope, it's all Turbo Tax. Not the IRS. They didn't calculate Line 5 on the returns properly. I spoke to Turbo Tax customer service. I refilled with H&R Block, was already accepted and waiting for my refund to be released. It was worth spending another $29 for peace of mind.

[Fairy777]

All you have to do is efile with another company if it was this issue that we are all having and it will be accepted. It is a Turbotax issue only not with other companies. TurboTax refuses to own up to the issue. Once you do that you can request a refund. Calm down. If you read through the thread that is what everyone else is doing and getting refunds for paying through TurboTax. Also if you were paying with your refund and it was rejected than it will not show that you owe TurboTax anything just an FYI.

[Katie321304]

Has anyone re-filed since it’s the 3rd, I’m debating and deciding if I should use someone else