Why am I being charged 80 dollars instead of the 40?

[SweetieJean · Accepted solution]

There is an extra $39.99 charge to have your fees deducted from your Federal refund. You can avoid that by paying with a credit or debit card.

[csrocks4jesus]

Not true. I paid with credit card and was still charged $80. 

[DoninGA]

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@csrocks4jesus wrote:

Not true. I paid with credit card and was still charged $80. 

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Then you were using the Deluxe online edition - $40 and you included a state tax return which is an additional $40

[csrocks4jesus]

Nope.  I was forced to pay for the smallest edition to even proceed which was $40 and then I had to pay an additional $40 to file. I don't have state taxes.  Apparently if you make more then 33k a year, you cant file for free.  I'm considering looking elsewhere or just doing it myself next year after 7 years of using TurboTax. 

[DoninGA]

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@csrocks4jesus wrote:

Nope.  I was forced to pay for the smallest edition to even proceed which was $40 and then I had to pay an additional $40 to file. I don't have state taxes.  Apparently if you make more then 33k a year, you cant file for free.  I'm considering looking elsewhere or just doing it myself next year after 7 years of using TurboTax. 

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To pay $40 for the TurboTax account means you were using the Deluxe online edition since you could not use the Free online edition.  The Free online edition is for very simple tax returns and does not support tax data entered on any other IRS forms or schedules.

The other $40 (actually $39.99) was because you selected to have the TurboTax account fees paid from the federal tax refund.  This was totally optional and you could have removed that fee and paid only $40 for the Deluxe edition with a credit/debit card.

[csrocks4jesus]

You keep saying that but its incorrect.  I tried both ways, with a credit card and having it deducted from my refund.  Both ways were charging me $40.  I understand the other $40, which is another issue I have because just because I have student loan interest I have to get the Deluxe.  That was new last year.  I feel your system is using some kind of trickery in the filing part because I'm pretty bright and savvy and like I said, I tried both ways and both ways wanted to charge me.  I think you should take my credit card info right now and give me back my $40!

[DoninGA]

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@csrocks4jesus wrote:

You keep saying that but its incorrect.  I tried both ways, with a credit card and having it deducted from my refund.  Both ways were charging me $40.  I understand the other $40, which is another issue I have because just because I have student loan interest I have to get the Deluxe.  That was new last year.  I feel your system is using some kind of trickery in the filing part because I'm pretty bright and savvy and like I said, I tried both ways and both ways wanted to charge me.  I think you should take my credit card info right now and give me back my $40!

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To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[candy0]

hello

[candy0]

 why am i being charged 80 instead of 40 like it said?  i was not using the deluxe    and how did i do that when in previous yrs ive always done it for free

[DoninGA]

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@candy0 wrote:

 why am i being charged 80 instead of 40 like it said?  i was not using the deluxe    and how did i do that when in previous yrs ive always done it for free

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If you were charged $40 then you are using the Deluxe online edition, Not the Free online edition.  If the total charge is $80 then you added a state tax return which is an additional charge of $40.  Or if you did not add a state return then you chose the option to have the TurboTax account fees paid from the federal tax refund, service charge for that option is $39.99

See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

OR -

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

OR -

IRS Free File Program - https://apps.irs.gov/app/freeFile/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

• A maximum 2019 adjusted gross income (AGI) of $36,000; or
• You qualify for the Earned Income Tax Credit (EITC); or
• You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-the-turbotax-free-file-program

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-e...

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program

[Scorpion2020]

why was,I charged 80 dollars advertising for 3999 and force you to pay 80.00 after they got you hooked. I demand a 40,00 refund. Darrell [PII removed] was scamed

[Katina S]

Does it appear you are being billed twice or are you seeing a double charge? This may be a temporary authorization that typically goes away within 24-72 hours, depending on your financial institution.

If this is not the case and you are being charged for different services provided by TurboTax, you can review the fees you are being charged for.

@Scorpion2020