There are two charges on my credit card for TurboTax and the agents on the phone did not find a receipt and did not show proof of what the charges are for.

[ee-ea]

See this

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-i-double-charged-or-billed-twice/00/...

[Anonymous]

No that’s incorrect. It’s not a double charge. It’s two separate charges, one for $80 and the other is for $45. They are from 2020 but I have used these services since 2018. The agent on the phone did not know what to do because she said there was no receipt or order assigned to the charges. It got escalated and they tried to tell me it was from services from 3 years ago even though those services were already paid and for different amounts. 

[macuser_22]

Nobody in this public forum has access to your account.   Only customer support can.

There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.

Here is a TurboTax FAQ for contacting customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[Anonymous]

I already contacted customer support. They were unable to provide any orders tied to the charges on my account and are refusing to remit a refund. How do I get a hold of someone in an escalated position? The agent on the phone said I should file a claim with my credit card company and she even said she would never file her own taxes with TurboTax. What do I do here to get my money back?