Tech support please

[KatrinaLO]

The best way for you to get the help you need and speak to the right person is to select the version of TurboTax you are using below.  Please see the TurboTax FAQ for more information. https://ttlc.intuit.com/replies/3300041

[Qianqiancj]

I need help to upload my 2019 tax to prepare for 2020 please

[DanielV01]

@Qianqiancj  Are you by any chance using TurboTax Live?  If so, you may wish to see this link:  How do I connect with a tax expert in TurboTax Live?

If not, we would need a little more information about what you specifically want to do regarding uploading your 2019 return.  Was it also prepared in TurboTax, or another software or provider?  The more details you can provide, the easier it will be to assist you with your situation.

[Golfadict65]

I have downloaded Turbotax Premier. I ran setup and it downloaded updates. But when I run the program it freezes up at a blank "Activation" screen. I have waited and waited and it goes nowhere. please help.

[KathrynG3]

Please check this help article for several tips to resolve this: Troubleshoot blank screens, missing buttons, or missing images.

To check for updates, see: 

• How do I update my TurboTax CD/Download software program?
• Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

@Golfadict65