You'll need to sign in or create an account to connect with an expert.
why do you think it's free?
We cannot tell what version of the software you used. But not everything is free, despite all those "free, free, free" ads. Only the simplest of returns can be prepared and filed for free when you use regular online TurboTax. So you need to check and see just what you have strayed into:
How can I see my TurboTax fees?
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
If you used the wrong software then you can still make a change if you have not filed. You may have confused the Free Edition with Free File and they are not the same. If you were in Free File there would never be a fee for anything whatsoever. You can only use Free File if you qualify, though, and you need to go the the correct site to use it. You must also use a different account and user ID--not the same one you used to prepare the return you are being charged for.
https://turbotax.intuit.com/taxfreedom/
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
JeanA_2009
Level 1
anghowland14
New Member
naimjids
New Member
scorpluv821
New Member
Jcmorgan-Jc
New Member